Multi-Factor Authentication to the User Portal

Written by Greg Keller on September 1, 2015

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A number of you have requested that we add multi-factor access to the JumpCloud user portal. The idea, of course, being that access to the JumpCloud user portal is now a gateway to other application access, so increasing security on it would be valuable. We are proud to announce that we have just released this feature! It’s powerful and as we release more features for our user portal, this will only continue to ensure that your user’s access is secure.

To step back, JumpCloud’s Directory-as-a-Service connects users to the IT resources they need. These IT resources can include devices, applications, and networks. IT admins provision users in JumpCloud’s cloud-based user directory. Users will receive an email requesting that they come to the JumpCloud user portal and setup their credentials.

This is a critical step as it eliminates the need for IT to play middle man when provisioning users and, perhaps more importantly, removes any knowledge that IT has over credentials. An organization’s users sets their own password and SSH keys without IT being involved. Not only is that a security benefit, it also is more efficient.

After users have set their credentials, they are optionally requested to add multi-factor authentication to their account. For this case, users will simply connect Google Authenticator on their phone with JumpCloud. Once multi-factor access is enabled, now users will be required to input their one time code from Google Authenticator when they access the JumpCloud portal. Note that IT admins can also set multi-factor access to Linux servers as well with the same process.

Users will access the JumpCloud user portal for a wide variety of reasons. The portal is meant as a self-service solution that increases security and decreases the burden on IT. Among the tasks that users can conduct:

         Change passwords

         Rotate keys

         Edit user information such as address, phone number, etc.

         Single sign-on access to Google Apps, Salesforce, and AWS

By adding multi-factor access to JumpCloud’s user portal, IT admins can level up their security and ensure that user access and user access changes are handled through not only a password, but another factor of security as well. We encourage all of our clients to turn on this capability to ensure that their accounts remain secure. Drop us a note if you have any questions or comments. We would be interested in your feedback on the functionality as well as other capabilities that you would like to see from our user portal.

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