Using JumpCloud helped us simplify our operations and enhance the client experience

JumpCloud’s MSP partners are at the forefront of providing essential IT services to small and medium-sized businesses globally. In our interview series, we delve into conversations with these partners, exploring the dynamics of their MSPs and how JumpCloud plays a pivotal role in their operations.

In today’s feature, we had the opportunity to speak with Brenley Veater of Cingo Solutions. Join us as we uncover insights into their MSP journey and the impact of JumpCloud’s solutions.

About Brenley

As the President of Cingo Solutions, Brenley’s journey in the tech industry began as a security analyst in the SIEM department. Throughout her career, she has held various leadership positions, including Director of Cyber Security and company controller. Brenley’s expertise lies in managing Cingo’s SOC certification and spearheading Compliance and Cyber Security initiatives.

Here are my 5 key takeaways:

Simplifying Operations and Enhancing Client Experience

JumpCloud significantly simplifies processes for Cingo, making operations smoother and more efficient. By streamlining the previously manual task of 90-day password changes mandated by HIPAA, NIST, and PCI, JumpCloud helps save valuable time and increases client satisfaction.

Empowering Growth and Security through JumpCloud University

JumpCloud University plays a vital role in facilitating the growth of Cingo’s support staff and empowering security analysts to perform their jobs effectively. The educational materials provided by JumpCloud are instrumental in achieving these objectives.

Building Strong Relationships for Success

According to Brenley, building strong relationships is the top priority for every MSP. Trust and credibility are crucial factors in both client interactions and vendor selection.

Simplifying Life by Aligning Clients with Services

To enhance efficiency, it is important to ensure that clients align with the services provided. This alignment simplifies operations and contributes to a long and successful relationship.

Emphasizing Unique Offerings and Addressing Cybersecurity

MSPs should have a clear understanding of their unique offerings and focus on developing them. However, they cannot afford to ignore the need for cybersecurity services, which have become an essential aspect of all modern MSPs.

Thanks to Brenley for taking the time to chat. If you would like to contact her to discuss further she is available on LinkedIn and the Cingo Solutions website.

To find out more about JumpCloud and how it can help your MSP you can email us or read more here.