Restore JumpCloud Password Manager from Backup

JumpCloud Password Manager allows you to securely backup and restore your passwords using local or cloud backups. If Cloud Backups are not enabled, you can restore your data using a local backup. This article provides a step-by-step guide for restoring your data from a local or cloud backup.

Restoring from Local Backup

Prerequisites

• You have access to the device where the local backup was created.
• Ensure that the JumpCloud Password Manager app is installed on your device and up to date.

Default Local Backup Paths

By default, the JumpCloud Password Manager local backups are stored in the following locations:

• Windows:
  %AppData%\JumpCloud Password Manager\data\daemon\backup
• macOS:
  ~/Library/Application Support/JumpCloud Password Manager/data/daemon/backup

To restore from a local backup, follow these steps:

1. In the JumpCloud Password Manager app, go to Settings. In the upper right corner, select Backup Center.
   
2. In the Local Backups tab, search for the desired backup instance from the list of available local backups.
3. Click the three dots next to the desired backup. Click Restore Backup.

Manually Restoring from a File

If the backup file does not appear in the list, manually restore it by following these steps:

1. In the JumpCloud Password Manager app, go to Settings. In the upper right corner, select Backup Center.
   
2. Click Restore From Local File.
3. Search for the desired file and select it to restore.

Restoring from Cloud Backup

If enabled by admin, your JumpCloud Password Manager data will have a cloud backup in addition to the automatic backup stored on your device. Cloud Backups minimize the chance of data loss. The cloud backup is encrypted and requires a private decryption key, stored by the admin, to restore the backup.

1. On the desktop app, go to Settings > Backup Center > Cloud Backups tab.
2. You can select to restore from a specific backup, or can use the Restore from Cloud File button and then select the specific backup to use.
   
3. Once a restore has been requested, a badge indicates the request and you will have the option to cancel the request. Only one restore can be requested at a time, so if you accidentally requested the wrong backup file, you need to cancel and initiate a new request.
   

Restoring During Reactivation

When you are reactivating your Password Manager account on a device, a new option flow is available.

• Continuing with the restore workflow sends a notification to your admin; you also get a verification email and are prompted to create a new PIN. 
• Going to Settings > Backup Center > Cloud Backups shows the request badge just as if you had initiated the request from the desktop app.

When an admin approves the restore request, the items get restored on your desktop app.