Get Started: AI & SaaS Management

Gain visibility, insight, and control over shadow IT and generative AI usage in your org with JumpCloud® AI & SaaS Management. Using the JumpCloud Go™ browser extension and connectors, discover AI and SaaS apps used in your org, and obtain the tools to classify and track their usage.

Improve your org’s compliance and security posture by warning your users or blocking access to unapproved apps. Gather valuable daily usage statistics that identify underutilized or unused apps, helping you streamline your application portfolio and minimize unnecessary licensing. AI & SaaS Management also seamlessly integrates with existing JumpCloud SSO apps, enabling usage information and reporting.

Prerequisites:

• The JumpCloud Go browser extension must be installed on end user’s devices in order to discover unmanaged applications. And for the fullest and most seamless experience, it is recommended to enable the JumpCloud Go feature for your org. See Get Started: JumpCloud Go™ to learn more.
• Private Preview - To utilize discovery of desktop applications installed on managed devices, ensure the JumpCloud Agent is installed and running on macOS, Windows, and Linux devices. Device Agent Enabled must be toggled on in your Settings to discover these locally installed applications.

Considerations:

• AI & SaaS Management is a premium feature and requires the Platform Prime package. See JumpCloud Pricing to learn more.
• When you enable AI & SaaS Management, the JumpCloud Go browser extension collects specific data to discover AI and SaaS apps. See FAQ: AI & SaaS Management to learn more.
  • The browser extension doesn’t track or collect data until you enable AI & SaaS Management. 
  • Review your employee policy obligations and ensure they’re consistent with the data collected.
• Licensing information is automatically tracked for supported connectors. For other applications, you must manually enter licensing details. See Managing Licenses in Configure AI & SaaS Management

Features

• Discover AI and SaaS apps and how they're used in your JumpCloud org. Jump to Discovery Methods to learn more.
• AI and SaaS apps can also be added manually.
  • Search from JumpCloud's AI and SaaS App catalog, or add via domain.
• Monitor and review discovered AI and SaaS apps. Take control over user access and categorize them according to your org’s policies:
  • Approved Apps: Allow users to access these apps as normal across your org.
  • Unapproved Apps: Specify warning or blocking actions for apps users shouldn’t access.
    • Redirect users to an approved resource when they access an unapproved app in their browser with the extension installed.
    • Or block user access entirely to an unapproved app in their browser with the extension installed.
• Gain visibility and governance over generative AI apps with the Shadow AI Dashboard. View key metrics on users with AI access, most active users, and usage by department. Discover and set the status of AI apps before discovery.
• Collect critical insights for security and compliance requirements. Eliminate insecure or redundant apps to help save on licensing costs.
  • Connect directly with supported SaaS app providers to track usage and gather Security Insights.
• Customize email notifications to help admins stay informed of discovery and renewal events.
• Track licensing information for discovered apps, including automated tracking for supported connectors and manual entry for others, providing a central location to manage all your AI and SaaS apps. See Managing Licenses in Configure AI & SaaS Management for more information.

Discovery Methods

Browser Extension Discovery

To use browser extension tracking and discover unmanaged apps, the JumpCloud Go browser extension must be installed on end-user devices. Users must authenticate to the JumpCloud User Portal or a JumpCloud SSO app to begin tracking. SaaS Management discovery does not require JumpCloud Go passwordless authentication to be enabled.

Device Agent Discovery

FAQ

See FAQ: AI & SaaS Management

Start Using SaaS Management 

See Configure AI & SaaS Management to learn how to enable the feature and understand the admin configuration workflow.

Additional Resources

• Enroll: AI & SaaS Management Course