SaaS Management: Zendesk Connector

JumpCloud® SaaS Management gives you visibility and control over shadow IT and SaaS app use within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to the valuable usage and security insights.

The Zendesk Connector retrieves user information from the Zendesk API. Using periodic polling for regular updates, it captures new users and new application associations to keep data accurate and up-to-date.

Prerequisites

• You must be a Zendesk organization admin to create Zendesk API keys.

Considerations

• Based on your organization’s size, the initial collection of data may take some time, up to an hour. 

Configuring Zendesk

1. Log in to Zendesk.
2. In the left menu, click on the Admin icon and click Go to Admin Center.
3. In the left menu, go to Apps and Integrations > APIs > Zendesk APIs.
4. Go the Settings tab and enable Token Access.
5. Click Add API Token and enter a description.
6. Copy and save the API token for the JumpCloud configuration and click Save.

Configuring JumpCloud

1. Log in to the JumpCloud Admin Portal.
2. Go to SECURITY MANAGEMENT > SaaS Management.
3. In SaaS Management settings, go to the Connector tab and select + Add Connector.
   

4. Select Zendesk and click Connect. 
5. Enter a name and click Connect.
6. Enter the following information:
   1. The API Key copied from Zendesk in the previous section.
   2. The Zendesk admin email address used to create the API key.
   3. The subdomain of your Zendesk account.
7. Click Save Connector.
8. You will now see Zendesk in your list of Connectors.

Uninstall/Remove

• On the Connector’s detail page, click on Delete Connector and follow the prompts.

• To revoke the permissions granted to JumpCloud, disable the API in Zendesk.