This article discusses Remote Monitoring and Management (RMM) tools and the JumpCloud agent. Used primarily by IT admins in Managed Service Provider (MSP) organizations, admins use their RMM to install the JumpCloud agent remotely on supported systems.
- Root or admin access
- Review Agent Compatibility, System Requirements, and Impacts
- Internet connectivity and time synchronization
- JumpCloud Installer (Windows)
- A connect key:
- In the Admin Portal, go to Devices. Click ( + ), and click the Windows tab for the connect key.
- RMM tool capable of remote command execution
What is an RMM?
RMMs let IT admins remotely monitor and manage end user machines. In the MSP market, RMMs let IT admins manage multiple organizations and their systems without needing physical access to target machines.
There are many different RMMs on the market, and each has its own set of benefits and caveats. JumpCloud, while not a true RMM, includes RMM-like capabilities for managing, monitoring, and remote scripting. When used with an RMM, JumpCloud's agent helps admins collect system information, manage user accounts, and enforce local device security policies.
What is the JumpCloud Agent?
The JumpCloud agent lets IT admins remotely manage Windows, Mac, and Linux systems with security policies. It also gives IT admins the ability to remotely manage user access to any device in their organization that the agent is installed on. An RMM tool can be used to streamline the installation process of the JumpCloud agent.
Remotely Installing the JumpCloud Agent
IT admins can remotely execute the JumpCloud agent install via CLI with remote commands or scripting through an RMM. See Install the Agent from Command Line.