FAQ: Purchase in the Admin Portal

Find answers to our most frequently asked questions about the self-checkout process in JumpCloud.

Can I purchase only the features I want?

Our packaging is built based on the most common use cases from our customers. You can pick one of the packages based on your use case or you can choose the à la carte option to purchase the individual feature.

Can I test a feature before purchasing?

Anyone with a verified email address can try JumpCloud free for 30 days to test drive the full platform with all of its features. After 30 days, you have the option of converting or speaking to sales to extend your trial.

Customers who signed up for a JumpCloud account prior to February 1, 2024 can still use JumpCloud for free with up to 10 users and 10 devices, with Premium Support (24x7) included for the first 10 days and Remote Assist free for unlimited devices.

When will JumpCloud bill me?

Monthly accounts are billed on the 1st of each month. Annual accounts are billed on the 1st of the following month after purchase for the entire annual amount.

What is the high-water mark?

JumpCloud bills on the high-water mark for the month. The high-water mark is the greatest total number of users or devices on the JumpCloud platform at any point in that month. Annual customers are billed for any overage on their contract at the discounted annual price at the start of each month. For example, if an account converts to an annual contract for 30 users, but has 34 current users, they will be charged additionally for the 4 users at the end of the month.

What forms of payment does JumpCloud accept?

We accept American Express, Discover, MasterCard, and Visa. We don’t support ACH transfers in self-serve; please contact [email protected].

Are suspended users still billable?

Yes. Suspended users are retained in the system during the time they are suspended and are billed as normal users.

How do I buy now?

To purchase now, you can self-service using the in-product checkout flow. Visit the pricing page in the Admin Portal.

Can I switch from a monthly plan to an annual plan?

You can, though not through self-serve. Please contact [email protected].

What happens if I exceed my user commitment on an annual plan?

If you exceed your committed user count, you will be charged overage for the additional number of users at the rate of your annual package ($/user).

Do I have to sign a contract?

You do not have to sign an additional contract after purchasing through self-serve.

Can I change my plan in the middle of a billing cycle?

You can, though not through self-serve. Please contact [email protected].

Can I compare two or more plans?

Compare plans and packages using our Pricing Comparison Tool.

Why do I have to enter a credit card?

Self-serve checkouts and any overages are automatically charged to the credit card on file for the account.

How do I update my payment information?

Update your payment information in the JumpCloud Admin Portal. Go to Account > Payment Info.

How do I build an à la carte plan?

To purchase now, you can self-service using the in-product check out flow. Simply go to the Admin Portal pricing page or click Pricing in the top menu if you are already in the Admin Portal, and select the products that best fit your needs. When you have selected the features you want, click Proceed To Checkout. We will also recommend plans that save you money based on your à la carte selections.

How do I select add-on features?

From the Admin Portal Pricing page, click Buy Now beneath one of the plan options. After filling in your subscription details in the checkout flow, you will be able to select additional features as add-ons, depending on your chosen plan.

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Still Have Questions?

If you cannot find an answer to your question in our FAQ, you can always contact us.

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