Alternate Email for Users

The Alternate email account can be used as a secondary email address, such as a non-company email account. This email address might be used during onboarding when users don’t have access to their company email account yet.
 

Sending the Activation Email for New Users

Activation emails can be sent to the location of your choosing. After creating a new user without a password, you will be prompted to send the Activation email. The field in this modal will be prefilled with the Alternate Email by default, or the Company Email if the Alternate is not populated. 

To send the activation email for new users:

1.  Create a new user and populate the Alternate Email field. 

2. After filling out all required fields, click Save User. 
3. A New User Created! window will appear. You can confirm or modify the Send email to address.
4. Click Save.
5. If you'd like to send the Activation email to an address without saving the value, simply leave the Alternate Email field empty and create the user.

Sending or Resending the Activation Email for Existing Users

To send the Activation Email from the Actions menu:

1. Select the applicable user(s) in the Users list. 

2. Click Actions > Send Activation Email.
3. Under Choose a destination option, choose Send to alternate email or Send to company email.

4. Click Send Email.

To send the Activation email from the user record:

1. Select the user from the Users list.
2. In the left menu under Send activation email to user, click Send.
3. Enter the email to which you would like to send the activation email. It defaults to the Alternate Email value in their user record.

4. Click Send.

Tracking the Activation Email in Directory Insights

If your organization has access to Directory Insights, you can track activation emails via the “user_activation_email” event type.

Informing Users of their Company Email Address

Email templates, including the Activation email, can be customized with several different tokens. See Customizing Email Templates to learn more. When sending the Activation email, the #{user_email} token will display the recipient email address. If you are sending the Activation email to a non-Company address, but would like to include the user's Company email in the email body, you can utilize the #{user_company_email} token.