Papernest is a software company that helps people manage their household subscriptions — like electricity, gas, home insurance and mobile phones — in one place. Founded in 2015, Papernest has nearly 900 employees and is headquartered in Paris, with key offices in Barcelona, and Reims. The company maintains a hybrid work environment, where an IT team of just five people provides support to the entire global workforce. To date, Papernest has helped more than 3 million customers get more control over their monthly bills.
The Challenge: Fragmented Systems & “Tedious” Workflows
When Carles Anton Güell joined Papernest as an IT manager, the company—which relies on a mix of Windows, Linux, and Mac machines—was using several different solutions to manage devices and identities.
With half of the company using Active Directory and no mobile device management solution in place, the environment lacked shared visibility. It was “tedious” to navigate between different systems depending on the task at hand.
“I’m in charge of all of the IT in the company,” Carles says. “We were not really managing the computers because we didn’t have the right tools.”
The Solution: JumpCloud’s Unified Strategy
Just like Papernest helps customers manage all of their subscriptions in one place, the company sought a solution that would bring the same centralized control to IT. Since the company already relied on Google Workspace for communication and collaboration, they needed a tool that offered seamless integration with their existing identity base.
Carles, familiar with JumpCloud through his professional network, presented the platform to the management team as the solution to their needs.
“I was pushing for JumpCloud,” he says. “To have everything in a single place is amazing.”
After pitching JumpCloud as an identity and mobile device management solution to his manager and CTO, Papernest opted to test the waters with a free trial, provisioning 10 accounts to manage through the platform.
“You can try all the features,” Carles says. “It’s awesome.”
Expert Deployment with Devoteam
Liking their free trial experience, Papernest decided to move forward with a full deployment. To ensure a smooth rollout, Papernest joined forces with JumpCloud partner Devoteam, an IT consultancy with offices across EMEA.
“Devoteam is great,” Carles explains. “They are really good technicians. Every time you ask for something, they either have a solution or they help you have a solution in place as soon as possible.”
While Carles and his team managed the bulk of the implementation, Devoteam provided the on-demand expertise needed to navigate the platform’s nuances.
The Results: IT management made simple
JumpCloud has enabled the team to centralize device, identity, and access management. For a lean team of five supporting 900 users, this efficiency is vital. The team now spends significantly less time on tasks because they no longer have to switch between multiple platforms.
We can manage everything globally from a single place—not every MDM solution is able to manage a Linux system,. Now, we are deploying everything on JumpCloud. When you do a deployment, it’s for everyone. There are no differences.
—Carles Anton Güell, IT Manager, Papernest
Improved security posture
With JumpCloud, Papernest team has strengthened its security posture. Carles and his team have pushed out policies onto each device and now have much better control over identities and access. They’re also using JumpCloud’s Cloud RADIUS solution to centralize authentication to WiFi networks at their offices, further strengthening their systems.
“All of this is embedded in one place,” he continues. “It’s great for us.”
On top of this, Papernest is using JumpCloud Go™ and Password Manager — which enables users to store credentials locally on devices — to shore up security even more.
“Before, every user was recording their passwords with a competitor solution, but it was another thing to manage,” Carles says. “JumpCloud Go and Password Manager are great features for us and for our users.”
Streamlined onboarding and offboarding
Before JumpCloud, access was partly managed by hand. Whenever an employee needed access to most of the SaaS services Papernest uses, someone on the IT team would have to manually configure it.
With JumpCloud, those sorts of headaches are disappearing.
“It was a fairly manual process before,” Carles explains. “Now, the team has built automation into the workflow. Soon, we will have the onboarding and offboarding fully automated. I’m so excited.”
To set new hires up for success, the Papernest team sits down with each of them for 10 minutes and explains what JumpCloud is, how it works, and how it makes their lives easier — smoothing out the onboarding process even more.
Future-Proofing for Scale
In JumpCloud, Papernest has found a partner that scales with their growth. Carles regularly attends product roadmap webinars to stay ahead of new features. “We are not reinventing the wheel, but we are making it easier to use,” he says. “The ease of use is the best thing—it’s what allowed us to implement the entire system.”
Learn more about JumpCloud
JumpCloud changes the way IT administrators manage their organizations by providing a comprehensive and flexible cloud directory platform. From one pane of glass, manage user identities and resource access, secure Mac, Windows, and Linux devices, and get a full view of your environment.
To see the power of JumpCloud, request a demo or start a 30-day trial today.