Beyond Humans and Bots: Managing the Third Face of Identity in the Agentic Age

The world of identity management was built for two main identity types: human identities and non-human identities. We already know the differences. Humans move comparably slow but with high judgment, while NHIs (bots, scripts, and service accounts) move quickly but with zero judgment.

AI breaks this model. Agents move quickly, yes. But they also make their own decisions. They combine the high-speed execution of NHIs with the unpredictability of humans.

The solution to this management challenge isn’t outlawing agents: it’s updating your identity framework so you can govern them.

In this guide, you’ll discover the inherent complexities of managing AI identities—and how to evolve your infrastructure to handle them. No rip-and-replace or outright “blocking” needed.