Background
As a leading cloud based test orchestration and execution platform, LambdaTest is on a mission to support millions of testers and developers from global enterprises to agile teams and open-source projects in releasing quality software faster. Behind that mission lies an equally ambitious approach to IT: building systems that scale as fast as the company itself.
When Director of IT, Gaurav Vedi joined in 2021, he saw an opportunity to create an IT foundation that mirrored LambdaTest’s vision—secure, seamless, and future-ready. That journey, shaped in partnership with JumpCloud and trusted reseller NetNXT, has since become a story of efficiency, compliance, and employee delight.
Here are some key impacts at a glance:
50% reduction in IT time spent on end-user support.
Seamless SOC & ISO compliance readiness.
Zero-touch deployment improving employee satisfaction and retention.
Building IT the Smart Way
For Gaurav, the challenge wasn’t about fixing broken systems—it was about making smart choices early to avoid complexity down the road. Identity and access management quickly became the first priority, followed by device control and security posture.
After evaluating multiple platforms, LambdaTest chose JumpCloud for its ability to support Windows, Mac, and Linux under one umbrella—something competitors couldn’t offer. The partnership was strengthened by NetNXT, JumpCloud’s reseller in India and APAC, which provided local expertise, pricing flexibility, and hands-on support.
It was a win-win. JumpCloud gave us everything we needed in one place—SSO, device management, and identity access. NetNXT ensured a smooth and supportive onboarding. It was the obvious choice.
–Gaurav Vedi, Director of IT, LambdaTest
Cutting IT Support Time in Half
Before JumpCloud, LambdaTest’s IT team spent 60% of their bandwidth on end-user issues: onboarding and offboarding, system formatting, constant password resets, and portal access problems. With JumpCloud in place, that figure dropped to 30%.
This efficiency has allowed LambdaTest to redeploy IT resources into more strategic projects, accelerating the company’s growth while keeping costs under control.
“JumpCloud reduced our end-user support workload by 50%. Instead of firefighting, my team is now building automation, AI-based tools, and focusing on strategic projects that drive LambdaTest forward,” says Gaurav
Compliance and Security, Simplified
As LambdaTest prepared for SOC and ISO certifications, JumpCloud made compliance straightforward. Centralized policies, audit-ready logs, and device controls gave auditors confidence and gave IT peace of mind.
“From compliance to security, JumpCloud provides visibility and control at a global scale,” Gaurav notes.
Employee Experience as a Differentiator
While efficiency and compliance were key drivers, JumpCloud also transformed the employee experience at LambdaTest. With single sign-on (SSO), employees no longer juggle multiple passwords for Slack, Salesforce, or other tools—one login works everywhere.
The IT team also rolled out zero-touch deployment for Apple devices. New hires now unbox their laptops and log in instantly, with policies and apps preconfigured.
“That onboarding experience is magical. It improves satisfaction, boosts productivity, and even helps with retention,” says Gaurav. “Employees can focus on delivering results instead of waiting on IT.”
A Partnership That Scales
Today, LambdaTest continues to expand globally with JumpCloud at the core of its IT operations, supported by NetNXT’s local presence. The relationship has become one of mutual growth—a fast-scaling SaaS innovator, a modern IT platform, and a partner ecosystem committed to success.
JumpCloud isn’t just a tool—it’s a partner in our growth. With NetNXT, it feels like a complete ecosystem of support. Together, we’ve created an IT foundation that is efficient, secure, and loved by employees.
–Gaurav Vedi, Director of IT, LambdaTest
Learn more about NetNXT
NetNXT is a Tier 1 JumpCloud partner and has been delivering end-to-end managed services to hundreds of JumpCloud clients for over 8 years. With deep expertise in identity management, security, and SaaS optimization, NetNXT helps organizations simplify IT operations, maximize ROI, and ensure seamless adoption of JumpCloud’s modern directory platform.