New Enhancements to Remote Assist

JumpCloud Remote Assist Gets More Robust with New Capabilities Like Silent Assist, Linux Support, and More

Written by Joranna Ng and David Worthington on May 4, 2023

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Last October, JumpCloud introduced Remote Assist to our open directory platform. The initial release of JumpCloud Remote Assist delivered attended access for macOS and Windows, and was rapidly adopted by thousands of customers that rely on remote help to securely offer support. Now, Remote Assist is receiving customer-driven upgrades to support even more systems with expanded administrative options for remote access and control.

IT teams and managed service providers (MSPs) often use remote assistance solutions on a daily basis, but it’s typically an additional cost to them. That’s why we made it a point to offer JumpCloud Remote Assist as a free offering to all organizations and MSPs without any restrictions on time, number of devices, sessions, or technicians. Small and medium-sized enterprises (SMEs) and MSPs that use JumpCloud have the assurance that they can keep their remote assistance/support cost down, working from a unified console, even as the number of end users increase. 

What’s New

JumpCloud Remote Assist is the product of valuable feedback, insights, and requests from our customers. Our customer-driven roadmap helped us to understand what features would make a useful and robust solution for IT admins and MSPs. Those conversations continue and we have a clear direction on what we would like to build in our 2023 Product Roadmap that will be exciting and useful to our customers. We’re pleased to introduce some of the most sought-after requests from our customers on remote assist will ship later this spring.

New capabilities include:

  • Linux support: Deploy remote assistance to Linux user devices direct from your browser (support for Chrome, Edge, Firefox, and Safari). JumpCloud supports these Linux distros.
  • Consent-based attended access: Allow end users to join sessions by accepting consent prompts before IT can access or control their devices.
  • Unattended access: Authorized technicians have the option to access and control a remote device without the user’s presence, while aligning with company’s security and compliance needs.
  • User notification: End users are shown an on-screen notification whenever their devices are part of a remote session to ensure transparency. 
silent assist screenshot
Silent Assist (unattended access) allows IT to access and control a remote device without the user’s presence.

Get JumpCloud Remote Assist for Free

JumpCloud is the only platform that consolidates live remote support with centralized identity, device management and Secure, Frictionless AccessTM to all company resources, with the best authentication method available to connect to each resource.

You can still use JumpCloud Remote Assist for free even if you are using a different vendor for identity and device management! It’s free to your organization to use, at any scale, for any number of devices, without any limits on time. Learn how you can get started with JumpCloud Remote Assist or simply sign up for a free account today.

JumpCloud offers a variety of Professional Services to help ease the load your employees face. Learn more or schedule a free 30-minute technical consultation.

Joranna Ng

Joranna Ng is a Principal Product Marketing Manager at JumpCloud. She is passionate about technology and loves the device management, identity, and security space.

David Worthington

I'm the JumpCloud Champion for Product, Security. JumpCloud and Microsoft certified, security analyst, a one-time tech journalist, and former IT director.

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