JumpCloud has announced an integration with Multiplier, a Jira plugin that helps IT teams using Atlassian’s Jira Service Management (JSM) to automate identity and access management (IAM) workflows. This integration makes it easier for IT teams and MSPs to scale their operations and work more effectively. JSM is a popular IT Service Management (ITSM) tool that’s used by Deps, IT, and business teams to collaborate on service delivery.
This integration allows customers to trigger self-service actions in JumpCloud from JSM, helping automate the fulfillment of common help desk requests, such as:
- Employee onboarding and offboarding requests
- Application access requests
- Password and MFA resets
- Group assignment
This new automation builds on JumpCloud’s investment in its APIs, commands, and PowerShell module to scale IT operations. IT admins can make bulk changes across users, devices, and groups. Automation permits teams to allocate their time toward other high-value tasks. MSPs are also capable of routing tickets to tasks and can be set to service level agreements (SLAs), based upon the client organization.
How Our New Integration with Multiplier Works
Pre-built automations are one of JSM’s main benefits. Multiplier delivers the same “out-of-the-box” productivity that Atlassian users achieve with the platform for other IT operations tasks. These workflows streamline common tasks that could otherwise become time-consuming. Increased opportunities for self-service is one of the key deliverables from this integration.
Automate New Hire Onboarding
With Multiplier, you can build workflows in Jira that trigger a series of actions in JumpCloud. If you have a new hire onboarding intake form, you can automatically create a JumpCloud user once HR submits the form, and add them to the relevant groups. This new capability complements JumpCloud’s pre-built integrations with HRIS systems to accelerate the onboarding process and begins the user lifecycle with accurate, trustworthy user attributes.
Self-Service Access Requests
Self-service access allows employees to request access to apps in JumpCloud from the JSM portal, and optionally routes the request to their manager or the application owner for approval in Jira.
Once the manager approves the request, JumpCloud assigns the user to the group, which automatically provisions the app. End users get what they need more quickly, and removes the need for IT to manually manage individual requests.
Try JumpCloud for Free
To learn more about Multiplier and JumpCloud, please visit the product page. JumpCloud is free to use for up to 10 users or devices and we provide complimentary chat support over the first 10 days of your trial.