MSP AI Masterclass: Moving Past Chat and Putting AI to Work
December 3, 2026
10:00 am
US Eastern Time (ET)
In this masterclass, you'll learn:
- How to move from AI experiments to workflows that produce usable work
- How MCP connectors give AI controlled access to business systems
- How to capture rules and exceptions in reusable skills
- How identity, permissions, logging, and human review keep every workflow accountable
- How to turn this approach into an advisory or managed service for clients
Speakers
Reilly Scull
Chief Technology Officer
Antoine Jebara
Co-Founder, GM Channel & Alliances Business
Event Details
See how Macktez turned AI from a chat window into an everyday operating tool. Connected systems, reusable skills, and carefully scoped agents prepare the work. People stay in control.
Most MSPs have tried AI in a chat window. The bigger payoff comes when AI can reach the systems where your work lives and follow the rules your best technicians already use. It also needs to stop where a human should make the call.
Better prompts alone won’t keep AI in bounds. Real control comes from identity and permissions. In this session, you’ll see how Macktez defines who or what is acting, what it can reach, what it can change, and who stays accountable.