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Every IT team has been through this: a new hire starts, or an employee needs a tool to finish a project, and the request turns into a support ticket, leaving the employee idle and IT admins buried in routine deployments instead of strategic work.
Traditionally, giving employees access to optional software has required IT involvement, whether through support tickets, manual deployments, or other administrative workflows.
For IT teams, that creates repetitive work and makes it harder to offer approved applications at scale. For end users, it means waiting for IT when they need a new tool and having no centralized place to discover software their organization has already approved.
That’s why we’re excited to introduce the JumpCloud Self-Service Application Catalog for Windows and macOS.
Empowering Users Without Sacrificing IT Control
JumpCloud’s Self-Service Application Catalog makes getting IT-approved applications as simple as a single click. Users can access it through the JumpCloud System Tray App on Windows and the JumpCloud Menu Bar App on macOS, giving them instant, on-demand access to IT-approved software, with no support ticket required.
Self-service doesn’t mean giving up control, though. IT admins still decide exactly which applications are available, while employees get the freedom to install, update, and remove approved applications on their own time.
Key Features
- Native on-device experience: Built natively for both Windows and macOS, the catalog lives inside a redesigned JumpCloud System Tray App with modern UI (Fluent design on Windows, Liquid Glass on macOS) and full dark mode support based on your system settings.
- On-demand app discovery and installation: Users can browse a clean, centralized catalog of approved applications and install what they need in a single click.
- Expanded private and enterprise app support: Admins can now make custom enterprise applications available for self-service, including EXE files on Windows and DMG files on macOS.
- Full lifecycle self-service: Employees can track real-time install status and, where permitted, uninstall optional applications on their own.
Key Benefits
- Fewer IT support tickets: Automating routine software requests removes a major source of helpdesk volume, freeing IT teams to focus on security and infrastructure priorities.
- Higher end-user productivity: Employees get immediate access to the tools they need, cutting friction during onboarding and everyday work.
- Parity with enterprise MDM standards: Brings native self-service software delivery in line with other device management solutions like Jamf, Kandji, and Intune, all on one platform.
- A unified control plane: Directory, identity, device management, and software distribution all live in one cohesive JumpCloud experience, with no need for third-party add-ons or point solutions.
Get Started Today
Give your users the autonomy they expect, without giving up the governance your IT team needs.
If you’re an existing JumpCloud customer, explore the new app catalog in your JumpCloud Admin Portal and System Tray App today.
New to JumpCloud? Start a free trial to see our modern, unified device and directory management in action.
