Key Impacts for Client IT
100%
visibility across multi-OS environments.
Zero-Trust
security architecture across client environments.
60%
faster employee onboarding time.
80%
reduction in password reset tickets.
Noovis is a technology integrator and managed service provider (MSP), specializing in the design, deployment, and management of intelligent fiber-optic networks across modern campus environments and critical government facilities. As client environments and security requirements grew more complex, Noovis needed a scalable way to manage identities and devices across distributed systems.
Noovis recognized that true connectivity requires more than just infrastructure. It requires a secure, centralized identity and device management that can scale across clients. By integrating JumpCloud into its service delivery, Noovis standardized how it manages and secures identities across its entire client base.
The Challenge: Navigating the Evolution of Identity
As a forward-thinking MSP, Noovis consistently stays ahead of the curve. While the industry standard was long anchored to traditional, on-premises directory services, Noovis recognized a fundamental shift: the future of work is decentralized, cloud-first, and perimeter-less.
Many Noovis clients operate in complex, high-security environments where aging on-premises Active Directory (AD) setups acted as bottlenecks to growth. These legacy systems forced IT teams to configure every user manually and rely on complex VPN tunnels simply to maintain basic security policies.
This created operational inefficiencies not just for clients, but also for Noovis as it scaled its managed services across multiple environments. To eliminate this friction, Noovis sought to bring the same agility and modern security to its clients that the team had already perfected within its own internal operations.
The Turning Point: A Strategy Built on Experience
The turning point arrived when leadership made a strategic decision to extend JumpCloud as a solution to its clients. Having utilized JumpCloud internally for years, the Noovis team had deep technical confidence in the platform’s scalability and reliability. They knew firsthand that JumpCloud served as the missing piece for clients requiring enterprise-grade security without the overhead of legacy infrastructure.
Our transition to offering JumpCloud as a core part of our stack was born out of genuine confidence. We had mastered the platform internally and saw its transformative power daily. JumpCloud gave us the ability to centralize identity, access, and device management into a single pane of glass. It transformed how we deliver service, moving us from a vendor to a strategic partner that can secure a client’s entire digital footprint in minutes, not days.
—Eric Welty, President at Noovis
The Transformation: Impact Through Automation and Standardization
By positioning JumpCloud as part of its managed services, Noovis fundamentally upgraded how it protects, supports, and scales client environments.
1. Streamlining Identity and Access Management:
With JumpCloud’s identity and access management capabilities, Noovis replaced fragmented systems with a unified approach to authentication and access control. Utilizing JumpCloud’s SSO and MFA features, Noovis transformed the daily login experience of its clients into a secure, frictionless gateway. This reduced identity sprawl and eliminated the need for multiple login systems, significantly improving both security and user experience.
As a result, password-related support requests dropped by 80%. This enabled the IT teams to shift from providing reactive support to focusing on higher-value strategic and security initiatives.
2. Enabling Zero-Touch Device Provisioning at Scale:
Noovis redefined the speed of onboarding by leveraging JumpCloud’s automated provisioning and device management capabilities. The Zero-Touch approach allows new devices to be shipped directly to end users. Upon the first login, JumpCloud automatically executes policy-driven configurations, pushes essential applications, and installs security certificates.
What previously required hours of manual setup can now be completed in minutes, contributing to a 60% faster onboarding time. This repeatable, automated process allows Noovis to onboard new clients faster while maintaining consistency across deployments.
3. Achieving Cross-OS Visibility and Control:
Noovis gained full visibility across Windows, macOS, and Linux environments through JumpCloud’s unified cloud directory. This allows the team to enforce consistent security policies across client environments from a single console, regardless of the operating systems. This level of standardization further ensures that every endpoint on their network meets the rigorous compliance and security standards that clients demand while reducing operational complexity.
A Future Outlook
The partnership between Noovis and JumpCloud builds a foundation for long-term innovation. As Noovis grows its managed services footprint, the organization prepares to transition to Platform Plus in the coming months. This will enable more advanced conditional access policies and deeper visibility into user and device behavior, particularly valuable for clients in regulated and high-security industries.
With these capabilities, Noovis aims to further strengthen its position as a security-first MSP, offering adaptive, real-time protection across increasingly complex client environments.
We are incredibly proud to feature JumpCloud as a cornerstone of the Noovis IT stack. By combining our expertise in intelligent infrastructure with JumpCloud’s powerful identity platform, we aren’t just managing IT; we are transforming how our clients work, grow, and secure their futures.
—Jillian Flinspach, NOC Director at Noovis