Background
Reputation is a global leader in the reputation management industry, empowering companies to master how their brands are perceived across every search, review, and social signal. Their core mission is to maintain a clear and positive brand presence in an environment where digital sentiment can shift in a heartbeat.
To support a workforce of over 500 employees across the United States, the United Kingdom, and India, Reputation required a secure and agile IT infrastructure. This system needed to protect sensitive brand data while accommodating the diverse, 24/7 demands of a global team. To meet these rigorous standards, Reputation partnered with JumpCloud, transforming its IT operations from a resource-intensive challenge into a streamlined, automated engine.
Here are some key impacts at a glance:
Manual patching time reduced from 80 hours per month to just 2 hours.
Onboarding accelerated from 4–8 hours down to 30 minutes.
Password recovery slashed from a 1-day office visit to a 2-minute remote fix.
Update Cycles reduced from 1 month to 1 week.
The Challenge: A Fragmented Global Footprint
Before JumpCloud, Reputation’s IT team struggled with a “patchwork” infrastructure that failed to provide comprehensive coverage for their global workforce. The existing Active Directory implementation was limited to just two U.S. offices, making it inaccessible to employees working outside those physical locations. This created a significant visibility blind spot for remote and hybrid teams.
Furthermore, the environment was heterogeneous: Mac laptops did not fully integrate with Active Directory, and several Linux machines operated entirely independently. This fragmentation turned security policy management into a constant “labor-intensive headache,” often requiring manual intervention and end-user assistance for even basic updates.
The Strategic Shift: Consolidating the Global Fleet
When searching for a solution, the team briefly evaluated point solutions like Jamf for Apple devices. However, they realized that adding specialized tools would only increase the complexity of their stack. The IT team’s goal was a “single pane of glass” capable of managing all three client operating systems—Apple, Windows, and Linux—from one cloud-based service.
The decision to select JumpCloud was driven by its ability to operate globally and integrate seamlessly with their existing office networks and Google Workspace.
I’m always looking for the single pane of glass for systems, so we don’t need to switch to multiple applications to solve problems and get projects done.
—Kip Borie, IT Help Desk Manager, Reputation
The Transformation: Automating Growth and Security
Unified Device Management and Rapid Patching:
Switching to JumpCloud’s MDM and Patching capabilities solved the team’s biggest pain point: the “month-long process” of coordinating OS updates. By centralizing these tasks, Reputation slashed manual software patching time by 97%, dropping from 80 hours to only 2 hours per month. Compliance status is now immediately visible in the console, and JumpCloud’s SaaS Management provides critical visibility into application access, enabling the team to monitor and mitigate “Shadow IT.”
Automated Identity and Onboarding:
By integrating JumpCloud with their HRIS and Google Workspace, Reputation transformed the “Day One” experience. Now when a new hire is added to the HRIS, they are automatically provisioned across other systems. This automation has reduced onboarding time from up to 8 hours to just 30 minutes, granting new employees almost instant access to training and web conferencing tools.
Hardening the Security Posture of Google Workspace accounts:
With JumpCloud, security is no longer a manual request but an automated baseline. Reputation uses JumpCloud to ensure that managed Google Workspace accounts are only accessed from “known-good” (trusted) laptops. Security policies—including full-disk encryption, password complexity, and OS updates—are automatically applied, with the team receiving instant alerts if issues arise.
By utilizing RADIUS for office Wi-Fi and SSO for applications, the team has simultaneously tightened security while simplifying the login experience for the global workforce. Additionally, support tasks that were once major disruptions are now trivial; for instance, the time required for password resets dropped from a full-day office visit to a 2-minute remote fix.
Future Outlook
As a Platform Prime customer, Reputation is leveraging automated provisioning and cross-OS management to scale into new global markets. This “future-proof” strategy allows a small IT team to support a growing, diverse workforce without being forced into a single hardware standard. The team continues to prioritize the “single pane of glass” philosophy, ensuring that as Reputation scales, their management capabilities scale with them.
The transition to JumpCloud has empowered a lean IT team to support a distributed, 24/7 workforce with ease. For companies looking to follow in their footsteps, Reputation offers simple advice:
Consider what you need, not what you have. JumpCloud makes it easy to manage systems anywhere, anytime, with easy-to-understand controls. We have been very happy with JumpCloud’s performance and look forward to utilizing even more features.
—Kip Borie, IT Help Desk Manager, Reputation