Professional Services for MSPs

Implementation, Technical Account Management (TAM), and Professional Services Engineering services designed to support managed service providers (MSPs).

JumpCloud’s MSP Partners Get Complementary JumpCloud Implementation Services

JumpCloud’s open directory platform is the foundation on which MSPs can go to market with a wide variety of IT resources and services to suit the unique needs of their clients regardless of platform, protocol, provider, or location. Whether cross-OS device management, SSO, MFA, or more, JumpCloud professional services will walk you through each configuration and ensure you know the best ways to implement them securely and effectively.

JumpCloud’s Professional Services team will help lay the foundation for long-term success with your clients, our team offers white-glove, expert guidance on the JumpCloud Directory Platform. We work with you through your first implementation(s) so your staff is able to onboard your initial clients successfully, and get the training they need to set up future clients with ease.

Save Time and Effort

Leverage the knowledge of trained JumpCloud engineering consultants who have broad experience in new and expansionary deployment scenarios. Through their guidance you’ll learn how to avoid common errors, potential setbacks, and delayed timelines so you can get your customers up and running in no time.

Boost Confidence with Clients

Take advantage of the opportunity to ask anything and everything related to security best practices, workflows, and configurations across the platform. As you gain more knowledge around building security and management programs, your clients will clearly see you have the ability to keep their data safe and available.

Implementation Consultation Services

Your organization will receive an Implementation Consultation package to use as you onboard your first client and is available for use within your first year. This service is included with your standard JumpCloud for MSPs subscription.

  • Up to fifteen (15) hours of consultative guidance that can be used over an eight (8) week period
  • Consultative implementation assistance
  • Ongoing Zoom sessions and discussions

Technical Account Management (TAM)

Your Technical Account Manager will provide oversight and guidance for all product usage, assist with client adoption, advocate and manage product feature requests, and facilitate technical discussions with internal stakeholders and more!

  • Plan forward looking strategies based on your goals
  • Escalation resource
  • Ongoing Technical Advisor
  • Assist with Business and Security Requirements

Professional Services Engineering

You’ll have direct access to ask questions of highly skilled engineers who are responsible for executing “hands-on” approaches to JumpCloud projects with your organization.

  • Hands-on-Keyboard (HOK) implementation
  • Migration services of client resources from their current platform to JumpCloud
  • Support to build Powershell and API custom scripts

Need a little (or a lot) of everything?

Our All Access premier offering, allows you to design your experience based on your company's needs. Contact us today to learn more.

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