JumpCloud Launches Its First PSA Integration With ConnectWise Manage

JumpCloud’s MSP community to gain efficiencies and simplify and streamline their billing processes through API integration

LOUISVILLE, Colo. — March. 23, 2022 — JumpCloud today announced the availability of its integration with ConnectWise Manage, the industry-leading professional services automation (PSA) software solution that streamlines a managed service provider’s (MSPs) entire operation with a single view to manage customers, help desk, billing, and more.

MSPs can spend hours each month manually reconciling usage information between the numerous applications they offer to their customers and their PSA. This process is time consuming and prone to errors, which leads to MSPs often underbilling their customers. The JumpCloud ConnectWise Manage billing integration addresses this common problem by allowing MSPs to easily and reliably reconcile billing to their clients in an automated manner. All an MSP needs to do is set up the integration and enable the automatic syncing of licenses used between the JumpCloud platform and the PSA. After that, whenever a change in license count occurs, JumpCloud will automatically reflect that change in ConnectWise Manage. 

The ConnectWise Manage integration is part of JumpCloud’s broader investment to the 1,800 MSP partners that use the JumpCloud Directory Platform to secure clients’ identities and devices to enable identity and access management (IAM), unified endpoint management (UEM), mobile device management (MDM), Zero Trust conditional access, single-sign on (SSO) services, and more.

As small and medium-sized enterprises (SMEs) increasingly turn to MSPs to handle their IT infrastructure and management, securing company resources without introducing onerous requirements for end users remains a critical concern. JumpCloud provides a secure, highly profitable platform for MSPs to manage customers and connect identity, device, and IT resources under a single platform to streamline operations, allowing time for MSPs to focus on their customers and growing their business.

“Helping our MSP partners is a top priority for JumpCloud,” said Katie Clouse, vice president of global MSP sales. “This integration will make it easier than ever for partners to manage JumpCloud across their client base. We will continue to invest in and support our partners, through both enhancements to the JumpCloud platform and integrations with industry-standard tools.” 

JumpCloud’s Directory Platform gives IT teams an open directory platform for secure, frictionless access from any device to any IT resource, anywhere. The company’s platform is already deployed in over 150,000 worldwide organizations, including 1,800 partners across 55 countries, and its commitment to ease of use for both IT admins and the employees they manage has resulted in rapid product growth, rapid hiring expansion, and rapid customer adoption. 


  • Zero Trust Demystified, an SME’s guide to Zero Trust and actionable tips for successful implementation.
  • IT Admin’s Toolkit for 2022, a guide to support 2022 planning and ensure IT strategy is secure and ready for the long haul.
  • The JumpCloud Community, a new IT community where IT professionals discuss best practices, career guidance, all things IT, industry topics, and JumpCloud products.
  • JumpCloud Lounge, a Slack channel where IT admins gather, ask questions, and share experiences and expertise.
  • JumpCloud Blog, where IT admins can review technical articles, follow step-by-step how-to guides, evaluate feature and product comparisons, and learn essential tips and tricks. 
  • JumpCloud University, where admins can enroll in free courses for all skill levels and earn official JumpCloud certification.
  • The IT Hour, a weekly community program open to anyone, which focuses on everything in the life of the IT admin.

About JumpCloud

The JumpCloud Directory Platform helps IT teams Make (Remote) Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud® has a global user base of more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.


Josie Judy

[email protected]

About JumpCloud

The JumpCloud Directory Platform provides secure, frictionless user access from any device to any resource, regardless of location. Get started, or contact us at 855.212.3122.

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