The rapid global shift to mandatory remote work has left IT admins scrambling to enact entirely remote working environments. Many of these IT professionals are questioning how to best manage their workers remotely while also trying to troubleshoot along the way. The question on the minds of many is this: What are the best approaches I can take to ensure my team is successful?
Below, we’ll discuss remote worker management techniques that IT admins can undertake to foster normalcy, to sustain productivity, and to maintain security.
For many employees, this shift to working from home is entirely new. As such, providing a sense of normalcy and familiarity is critical. Make sure your users are set up in a way that makes work easy for them while they adjust. Supporting their transition and helping them be successful will pay significant long-term dividends.
It’s best to start with the basics:
- Does your team have what they need to remain productive and to communicate remotely? Applications like Zoom, Slack®, and Google Hangouts can help foster a sense of community, even when your users are working remotely.
- Do employees have the equipment that they need to do their jobs? Providing equipment like monitors, keyboards, and mice helps users create a successful working environment at home.
- Can end users access their IT resources? This will be an ongoing task for many IT professionals, but it’s vital that users can still access the resources they need to accomplish their daily tasks.
Once IT departments have ensured that users have the tools they need to successfully continue their work, admins can move to the next step: productivity.
Maintaining productive environments while working from home ultimately depends on good management, accountable employees, and the right IT tools. As an admin, it’s important for you to ensure that users are proficient with the tools that they are using.
Proper training and open communication is important; users need to know where and how to contact IT to quickly resolve any issues standing in the way of their productivity. Ticketing systems like Halp on Slack allow users to have an open lens into the status of their issue. IT admins can quickly respond to issues and ask questions via Slack, effectively allowing IT to efficiently troubleshoot issues in a user-friendly way. That way IT admins can quickly resolve any impediments to their success.
Secure Your Endpoints
Once your team has access to the tools they need and they’ve established a productive routine, you can layer on security. Remote work, by definition, adds risk. End users are leveraging networks of varying quality, their workflows can’t be easily controlled, and you may not be able to easily converse with them about issues.
Building out regular training and support programs for your team can be very helpful. For example, make sure users are aware of potential signs that an email/webpage they’re viewing is a phishing attempt. Providing training meant to enhance secure workflows will likely be appreciated, and ultimately builds the case for you as a trusted resource.
In addition, making sure you’ve enabled measures like multi-factor authentication (MFA), full disk encryption, and anti-virus/anti-malware software ensures that all users’ endpoints are secured against threats. Also, implementing a process for system-based password changes further safeguards users’ credentials.
Find More Resources
Interested in learning more about managing your remote workers? Check out our admin guide for more. You can also reach out to one of our representatives with any questions you may have about building a secure, productive environment for users while working at home.