Want to Simplify Client Patching? Automation Is the Answer

Keeping your computers and software up to date is like cleaning your house — you know it’s vital, but it can be a real chore.

Especially when you’re responsible for many different people or businesses. 

For managed service providers (MSPs) handling tech for multiple clients, it can be overwhelming. Imagine trying to update every computer, phone, and software program for dozens of clients, one by one. It’s a recipe for headaches, missed updates, and potential security problems. 

That’s where automation comes in: to take the extra load off your shoulders. Read this blog to learn how automating patch management can make life easier for your MSP and keep your clients safe and sound.

Why Automating Patch Management Is a Must for MSPs

In today’s digital world, keeping software patched is absolutely crucial. And device updates, or “patches,” fix security holes that hackers love to exploit. 

If you skip updates, you’re leaving your systems vulnerable to attack. Automating patch management is like having a security guard who automatically checks and locks all the doors. Here’s why it’s so important for MSPs:

• Stronger security: Patches close those security holes, keeping hackers out and protecting valuable data. It’s like having a super-strong lock on your front door.
• Saves time and money: Manually updating everything is incredibly time-consuming. Automation takes care of it all, freeing up technicians to focus on other important tasks, which ultimately saves money.
• Happier clients: Nobody likes computer crashes or slow software. Automated patching keeps systems running smoothly, minimizing disruptions and keeping clients happy.
• Keeps you compliant: Many industries have rules about data security, and these often include keeping software updated. Automation helps MSPs stay compliant with these regulations, avoiding fines and legal trouble.

What to Look for in a Patch Management Tool

Not all patch management tools are created equal. Here are some key features to look for:

• One central hub: A single dashboard to manage all updates for all your clients, making it easy to see what’s going on. 
• Cross-OS support: Unless your business is built around homogeneous fleets, it’s likely your clients are using a variety of operating systems. It’s important your solution can automate patches independent of which devices they use.
• Automatic updates: The ability to schedule and automatically install patches without having to lift a finger.
• Control over updates: The option to choose which updates to install for which clients, giving MSPs flexibility and control.
• Testing before deployment: The ability to test patches in a safe environment before rolling them out to everyone, minimizing the risk of problems.
• Reports and tracking: Detailed reports showing which patches have been installed and when, providing a clear record for compliance purposes.
• Works with existing tools: Seamless integration with the tools MSPs already use, avoiding extra hassle.

How to Set Up Automated Patch Management?

Setting up automated patch management involves a few simple steps:

1. Check client systems: First, MSPs need to understand what software and systems each client uses. This is like taking inventory of all the locks on your doors.
2. Choose the right tool: Next, they need to select a patch management tool that meets their needs and budget. It’s like choosing the right type of security system for your house.
3. Plan your patching strategy: Then, they need to decide how and when to deploy patches. This is like setting a schedule for your security checks.
4. Automate the process: Finally, they can set up the tool to automatically install patches according to their plan. This is like setting your security system to automatically lock the doors at a certain time.
5. Keep an eye on things: Even with automation, it’s important to monitor the process and make sure everything is working as expected. This is like checking your security cameras to make sure everything is okay.

Dealing with Common Patching Problems

Even with automation, some issues can still pop up:

• Patches cause problems: Sometimes, patches can cause unexpected issues. That’s why testing is so important, and having a plan to undo problematic patches is crucial.
• Clients resisting change: Some clients might be hesitant about automated updates. MSPs need to explain the benefits clearly, emphasizing the increased security and reduced downtime.
• Updating older systems: Older systems might not support automated updates. MSPs need to have a plan for these systems, which might involve manual updates or eventual upgrades.

Automate Your Client Patching with JumpCloud

Automated patch management is a game-changer for MSPs. It simplifies a complex and time-consuming task, strengthens security, and improves client satisfaction. 

By choosing the right tools and implementing a solid strategy, MSPs can take control of their patch management and focus on what they do best: providing excellent service to their clients.

Ready to simplify your patching process? Check out JumpCloud’s patch management solution for automated OS and application updates across all your clients.