End User Password Reset

Written by Rajat Bhargava on April 6, 2015

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Updated on April 14, 2021

It never fails. Just when one of your execs needs to give a critical presentation or send an important document, they find out that they’ve accidentally locked themselves out of their machine or an application.

The Problem with Passwords

With dozens of passwords to remember and many different applications and devices, it’s easy for an exec to get locked out of an account. That’s okay though. The only reason they call you asking for help is because they are blocked from accomplishing their goals. Their job is to grow the company, market your solutions, or build your products – not to be the most efficient users from an IT perspective.

Of course for you, it’s a needless distraction. Manually addressing end user password reset and access issues is yet another chore to take care of on top of an already full plate of work. As the size of your organization grows, the number of users, applications, and devices all increase. That means many more chances for mistakes or issues. If your security program is comprehensive, you’ll be expiring and rotating passwords and SSH keys on a regular basis.

There’s a better way than to be in the middle of this with your end users.

Passwords with Cloud Directories

interface password management

Cloud directory solutions solve the two critical issues that cause password problems.

First, a cloud-based directory serves as the core identity for your users. That single identity can be used for devices and applications. It can also be federated to cloud-based applications through traditional Single Sign-On (SSO) solutions. The benefit is that your users can implement one core username and password combination across all applications and devices they need to access.

The second benefit of Directory-as-a-Service solutions is the end user portal. Tasks such as resetting passwords, adding SSH keys, or adding password complexity (i.e. multi-factor authentication and so on) can all be done by the end user without the IT admins support or help. End users can solve their own problems and IT admins save time.

If you are in the middle of helping your users with their access to applications and devices, there is a better way. Look into how Directory-as-a-Service solutions can streamline how you connect your users to the devices and applications they need. Give JumpCloud’s DaaS solution a try – your first 10 users and 10 devices are free.

Rajat Bhargava

Rajat Bhargava is co-founder and CEO of JumpCloud, the first Directory-as-a-Service (DaaS). JumpCloud securely connects and manages employees, their devices and IT applications. An MIT graduate with two decades of experience in industries including cloud, security, networking and IT, Rajat is an eight-time entrepreneur with five exits including two IPOs, three trade sales and three companies still private.

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