Troubleshoot: VPP Error

This is for the error:

• Unable to retrieve managed software data. Please refresh the page and try again.

Resolution

This error usually occurs because of a synchronization problem with your VPP tokens, even if the VPP has not yet expired. To resolve, renew VPP tokens.

1. Go to DEVICE MANAGEMENT > MDM.
2. Select the VPP tab.
3. Select the VPP token for your location and click Actions.
4. To renew your token for one year, choose Renew Configuration.
5. In the Renew Apple’s VPP page, under Sign in to Apple, click sign in to Apple Business Manager to download a token for your MDM server. If you have an education account, click sign in to Apple School Manager.
6. In ABM or ASM, select your account at the bottom-left, then select Preferences from the pop-up menu, then select Payments and Billing from the main panel.
7. Under My Server Tokens, find the token for your location, then click on it to download the VPP token.
8. Click Save to save the token locally.
9. Click Replace if your token already exists in the same folder.
10. In the JumpCloud Admin Portal, under Upload the token to JumpCloud, click Browse or drag and drop the server token for your MDM server. You can only upload a token once.
11. Click complete. Your organization’s token appears in the VPP tab. The token is valid for one year.