Subscribe to Help Center RSS FeedSome users are unable to open the Jumpcloud Password Manager app on their Linux devices.
Symptoms
Sometimes, when a user clicks the Password Manager app on Linux, they get an error message. The crash report contains an error message “Cannot create an item in a locked collection at Module“.
Resolution
Prerequisites:
- Make sure the latest version of the Password Manager app is installed on your device.
- Make sure no instances of the Jumpcloud Password Manager processes are running in the background by running the following command:
sudo ps aux | grep jcpwm - If there are any previous instances running, terminate all of them. Then restart the app with sudo from command line:
sudo jcpwm
Method 1: Complete Reset of Password Manager App in Linux Devices
To completely reset the Password manager app in Linux devices, follow these steps:
- Close the JumpCloud Password Manager App.
- Launch the Terminal app on your device.
- Copy your backup folder to your desktop by running the following command in Terminal:
cp -R ~/.config/JumpCloud Password Manager/data/daemon/backup ~/home/user_name/Desktop/backup - Verify that your files have been copied to your desktop. Open the Terminal again and run the following command:
rm -rf ~/.config/JumpCloud Password Manager - Uninstall and reinstall the Password Manager app.
- Start the JumpCloud Password Manager app. Log in using your email address. Follow the steps displayed on screen to pair with an existing app if you have set it up on another device (mobile or desktop), or follow the steps to restore from backup and select the backup file that is on your device.
Method 2: When You Are Getting a Prompt To Unlock The Local Users Keyring
If you are getting a prompt to unlock the local users keyring, follow these steps:
- Reinstall Seahorse.
- Delete the existing login keyring and keystore stored in
~/local/share/keyrings.
Be cautious when deleting files. Make sure you are deleting the correct files. You will lose all stored passwords and keys in this keyring. Take a backup if you have stored important details in them.
- Once deleted, reboot the device. After reboot, a new keyring is automatically created the next time you need to store a password.
- When prompted for a keyring password, you can set a new password. This is usually done when you first attempt to save a new password or key using a keyring-managed application.
- Start the Password Manager app and check if you are able to open it.