Subscribe to Help Center RSS FeedThis article contains troubleshooting steps for common issues with the Personio Integration.
Your import timed out. Did you select all of the user attributes in the Readable employee attributes dropdown in Personio? Try selecting only the attributes you need versus all of the attributes and regenerating your credentials.
You selected too many attributes with your credentials. Try selecting fewer attributes and regenerating your credentials.
No, if the user has an email that already exists in JumpCloud, it will not create a duplicate record.
If the manager doesn't exist in JumpCloud when the user was added or updated, the field will remain blank. Once the manager's user record is created in JumpCloud, the manager value will be added on the next update.