eBooks

2024 MSP Report: Data From SME Clients

Your Route To Positive Client Interactions

Overview

Managed service providers (MSPs) are faced with the unique challenge of being experts not only in IT, but in business management as well. Most importantly, an MSP must understand their clients. If they cannot see (or predict) what they need and desire, all the technical expertise in the world won't help them.

Read on to learn how small to medium-sized enterprises (SMEs) feel about their MSPs, why they invest in them, how they want to grow with them, and why they leave.

Grab your copy to learn the latest industry findings like:

What’s important to SMEs when engaging with MSPs?
What are some of the biggest barriers to entry and churn factors when it comes to gaining and retaining SME customers?
How can MSPs leverage these insights to gain and retain more customers?