State of IT 2024

The Rise of AI, Economic Uncertainty, and Evolving Security Threats


2023 was a year of wild transformation, most notably with huge advances in the availability of AI technologies, persistent security threats, and economic uneasiness. But how will this affect IT professionals in the field in 2024?

In this edition of the biannual SME IT Trends Report, JumpCloud surveyed 1200+ IT professionals across the U.S., U.K., and India for insights on how the industry is faring, how others working in IT are preparing for 2024, and quantitative data on IT budgets, OS usage, AI adoption, and more.

Check out this preview of some of the data you’ll uncover when you download your copy:

  • A majority of admins (79%) look at AI as a net positive, but they also report significant unease around AI’s impact on organizational security. Nearly two-thirds (62%) agree that AI is outpacing their organization’s ability to protect against threats overall
  • 56% of IT professionals are more concerned about their organizations’ security posture than they were six months ago
  • The biggest security threats remain the same, with 40% reporting network attacks as their main challenge, followed by software vulnerability exploits (34%), and ransomware (29%)

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