JumpCloud Premium Support

Save Time, Solve Problems, Access Top IAM Engineers – Maximize your JumpCloud Investment

Every JumpCloud account is eligible to be upgraded to Premium Support. A minimum of 25 users under the Pro plan is required, and all users under contract are required to be added to Premium Support. See the chart below for the specifics of the offering.

Pricing

Priority Access

Support Method and Time

Knowledge Base

Email Support

Chat

Phone

Response Time SLA

Severity 1

Severity 2

Severity 3

Eligible for Early Access Functionality

FREE

$0 N/A

Get Started

N/A

Online

Knowledgebase Support

Included

STANDARD

Included

Get Started

Standard

Support: 9-5pm MT Weekdays
US holidays excluded

Knowledge Base Support

Included

Email Support

Included

Response Time SLA

Severity One

4 hours

Severity Two

8 hours

Severity Three

Next business day

PREMIUM

$3/user/month (annual contract) or
$4/user/month (monthly contract)

Contact Sales

Priority Access

Support: 24x7x365

Knowledge Base Support

Included

Email Support

Included

Chat

Included

Phone

Included

Early Access

Included

Response Time SLA

Severity One

1 hour

Severity Two

2 hours

Severity Three

4 hours
Included

Premium Support Benefits

  • Make Work Happen™ for your end users – connect them to the IT resources they need
  • Quicker answers to questions - prioritized access to the JumpCloud support team
  • Save time with implementation, integration, technical questions, and quicker response times
  • Be the first to leverage JumpCloud’s latest features
  • Gain access to experienced IAM engineers to implement best practices
  • Connect with JumpCloud in the best way for you day or night

Premium Support Features

  • Fast lane to support - priority access
  • 24x7x365 support
  • Reach JumpCloud via phone, chat, & email
  • Response time SLA commitment
  • Exclusive access to EA features
  • Best practices information and feedback

Contact support@jumpcloud.com or your JumpCloud account manager for more information on how you can take advantage of JumpCloud's Premium Support offering.