Save time, solve problems, and maximize your JumpCloud investment.

Access top engineers as you deploy JumpCloud features and functionality for your organization. Receive support and implementation services around the clock from our experts.

Pricing

Priority Access

Support Method and Time

Knowledge Base

Email Support

Chat

Phone

Response Time SLA

Severity 1

Severity 2

Severity 3

Free

$0 Get started with 24x7 in-app support for your first 10 days

Jump In For Free

24x7, for first 10 days

Knowledgebase Support

Included

24x7, for first 10 days

Included
First 10 days

Standard

Weekday support with guaranteed uptime SLA

Browse Packages

Included in all paid packages

Support: 9-5pm MT Weekdays
US holidays excluded

Knowledge Base Support

Included

Email Support

Included

Response Time SLA

Severity One

4 hours

Severity Two

8 hours

Severity Three

Next business day

Premium Services

All-access support and implementation services with top uptime SLA

Browse Packages

Included in Platform Plus Package OR $2/user/mo

Included

Support: 24x7x365

Knowledge Base Support

Included

Email Support

Included

Chat

Included

Phone

Included

Early Access

Included

Response Time SLA

Severity One

1 hour

Severity Two

2 hours

Severity Three

4 hours

Premium Services Benefits

Premium Services are included in the JumpCloud Platform Plus package and available as an add-on to other paid packages. Every JumpCloud account is eligible to be upgraded to Premium Services, and all users under contract are required to be added.

With Premium Services, you get priority access to the JumpCloud support and implementation teams for answers to your technical questions, help with implementation and integration, and first access to new JumpCloud features. You also get:

  • A variety of communication channels
  • A dedicated Customer Success Manager with monthly and quarterly account reviews
  • Best practices information and feedback

Contact support@jumpcloud.com or your Customer Success Manager to take advantage of JumpCloud's Premium Services offering.