Premium Support
Save time, solve problems, and maximize your JumpCloud investment.
Access top engineers as you deploy JumpCloud features and functionality for your organization. Receive support and implementation services around the clock from our experts.
Free
Standard
Weekday support
Browse PackagesIncluded in all paid packages
Weekday Business Hours Only
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Knowledge Base
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Email Support
Response Time SLA
- Severity 1 4 hours
- Severity 2 8 hours
- Severity 3 Next business day
Premium Services
All-access support with top uptime SLA
Browse PackagesIncluded in Platform Plus Package OR $2/user/mo
Support: 24x7x365
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Knowledge Base
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Email Support
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Chat
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Phone
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Early Access
Response Time SLA
- Severity 1 1 hour
- Severity 2 2 hours
- Severity 3 4 hours
Pricing
Get started with 24x7 in-app support for your first 10 days
Jump in for FreeAll-access support with top uptime SLA
Browse PackagesIncluded in Platform Plus Package OR $2/user/mo
Severity 1
Entire loss of functionality; severe operational impact. Majority of users impacted.
Severity 2
Major loss of functionality and operations. High user impact.
Severity 3
Partial, non-critical issue; operations not severely impacted. Low user impact.
Premium Services Benefits
Premium Services are included in the JumpCloud Platform Plus package and available as an add-on to other paid packages. Every JumpCloud account is eligible to be upgraded to Premium Services, and all users under contract are required to be added.
With Premium Services, you get priority access to JumpCloud Support for answers to your technical questions. You also get:
- A variety of communication channels
- Best practices information and feedback
Contact [email protected] or your Account Manager to take advantage of JumpCloud's Premium Services offering.