Premium Support

Save time, solve problems, and maximize your JumpCloud investment.

Access top engineers as you deploy JumpCloud features and functionality for your organization. Receive support and implementation services around the clock from our experts.

Free

$0

Get Started
  • Knowledge Base checkmark
  • Free chat support for first 10 days checkmark

Standard

Weekday support

Browse Packages

Included in all paid packages

Weekday Business Hours Only

  • Knowledge Base checkmark
  • Email Support checkmark

Response Time SLA

  • Severity 1 4 hours
  • Severity 2 8 hours
  • Severity 3 Next business day

Premium Services

All-access support with top uptime SLA

Browse Packages

Included in Platform Plus Package OR $2/user/mo

Support: 24x7x365

  • Knowledge Base checkmark
  • Email Support checkmark
  • Chat checkmark
  • Phone checkmark
  • Early Access checkmark

Response Time SLA

  • Severity 1 1 hour
  • Severity 2 2 hours
  • Severity 3 4 hours

Pricing

Get started with 24x7 in-app support for your first 10 days

Get Started

Weekday support

Browse Packages

Included in all paid packages

All-access support with top uptime SLA

Browse Packages

Included in Platform Plus Package OR $2/user/mo

Priority Access
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Support Method and Time
24x7, for first 10 days
Weekday Business Hours Only
24x7x365
Knowledge Base
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Email Support

Please contact

[email protected]
checkmarkUS Holidays Excluded
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Chat
First 10 Days
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Phone
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Response Time SLA

Severity 1

Entire loss of functionality; severe operational impact. Majority of users impacted.

4 hours
1 hours

Severity 2

Major loss of functionality and operations. High user impact.

8 hours
2 hours

Severity 3

Partial, non-critical issue; operations not severely impacted. Low user impact.

Next Business Day
4 hours
 
 
 
 

Premium Services Benefits

Premium Services are included in the JumpCloud Platform Plus package and available as an add-on to other paid packages. Every JumpCloud account is eligible to be upgraded to Premium Services, and all users under contract are required to be added.

With Premium Services, you get priority access to JumpCloud Support for answers to your technical questions. You also get:

  • A variety of communication channels
  • Best practices information and feedback

Contact [email protected] or your Account Manager to take advantage of JumpCloud's Premium Services offering.