SAML 2.0 SSO Configuration for Zendesk

JumpCloud® Directory-as-a-Service® empowers IT organizations with centralized identity and access management for their cloud-forward organization, including a SAML 2.0 SSO connector for the customer service platform from Zendesk.

Interested in implementing secure, streamlined user access to Zendesk via SSO / SAML? Read this Knowledge Base article on how to provide your JumpCloud users with easy access to your Zendesk accounts.

About Zendesk

Zendesk is a customer service and engagement platform that enables organizations to deliver a better customer service experience. With omnichannel support, agents can interact with their customers across phone, email, chat, social media, and more all from one place. Zendesk also simplifies tracking, prioritizing, and solving customer support tickets, and packs analytics, benchmark data, and customer intelligence into the platform. All of these tools provide agents with better context for every interaction, allowing them to deliver exceptional customer support.

Why SSO with JumpCloud?

JumpCloud is directory services for the modern workplace. Admins who use JumpCloud for system management, LDAP authentication, and RADIUS networking can also manage user access to Zendesk accounts with the cloud directory service. By consolidating identity and access management, JumpCloud provides True Single Sign-On™ for organizations.

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