SAML 2.0 SSO Configuration for Freshservice

JumpCloud® Directory-as-a-Service® is empowering both users and IT admins alike with unified identity and access management. With the use of a SAML 2.0 connector, JumpCloud is streamlining directory services for the modern world.

Organizations with the need to manage user access to Freshservice, a cloud-based IT Help Desk and service management solution, by linking their JumpCloud identities to Freshservice accounts can learn how to do so by visiting our Knowledge Base article.

About Freshservice

Freshservice is an IT service desk from the cloud. It features an easy-to-use intuitive UI that requires little training to use. The service allows your agents to automate tasks and respond to issues via a myriad of mediums including email, the self-service portal, phone, chat, or in person.

When you leverage Freshservice you also put vital information right in front of your agents so they can maintain an array of records from hardware and software to contracts. Freshservice also features a mobile app so you can support your employees on the road.

Why SSO with JumpCloud?

JumpCloud is directory services for the modern workplace. Admins who use JumpCloud for system management, LDAP authentication, and RADIUS networking can also manage user access to Freshservice accounts with the cloud directory service. By consolidating identity and access management, JumpCloud provides True Single Sign-On™ for organizations.

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