How JumpCloud Supports Work From Home

Written by Zach DeMeyer on March 17, 2020

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The effects of globalization and the pace of technological advancement have created a situation in which employees need to be able to work from anywhere in the world, even from the confines of their own homes. Thankfully, cloud infrastructure has reached a zenith where remote work is not only possible, but becoming the status quo for many companies. 

Although increasingly prevalent, working from home presents a handful of issues from an access control perspective, such as maintaining security and providing end user support when issues arise. Armed with a cloud directory service like JumpCloud® Directory-as-a-Service®, however, IT admins find that they can enable remote work for their organization while maintaining control, continuity, and security. 

What is JumpCloud?

JumpCloud Directory-as-a-Service (DaaS) is the first cloud directory service, reimagining the concepts of Active Directory® and LDAP for modern IT needs. With JumpCloud, end users leverage one identity to access virtually all of their IT resources without the need for an on-prem domain controller. In a sense, IT organizations can go “domainless”, yet still have the control and auditing of a domain.

As you can see in the diagram above, DaaS controls user access to devices, applications, networks, external directories (e.g G Suite™, Office 365™, Active Directory), and more. Access to these resources through JumpCloud is secured through multi-factor authentication (MFA).

Because it’s an entirely cloud-based directory service, JumpCloud is an ideal choice for organizations looking to enable their employees to work from home or anywhere else in the world while still ensuring security and business continuity.

Remote Work and JumpCloud

From a technical perspective, here’s how JumpCloud supports work from home.

With Directory-as-a-Service, an end user’s workstation is the secure conduit to access all of their other resources. We call this concept System-as-a-Gateway™.

DaaS provides remote Windows®, Mac®, and Linux® device management thanks to the JumpCloud system agent. Once downloaded onto a system, the agent remotely pushes new updates on routine intervals as long as the system is connected to the internet. 

IT admins can then leverage JumpCloud to monitor the system regardless of its location. DaaS is also used to remotely enforce Policies: group policy object (GPO) analogues for all three major operating systems that enable device security settings at scale. 

Because a set of JumpCloud credentials is all an end user needs to access their IT resources, when that password is changed it is rolled out to all of those resources instantly via TLS over a stable internet connection. End users can change their passwords directly from their systems, streamlining password management and providing anti-phishing benefits, or via their browser-based JumpCloud User Portal.

For on-prem resources, admins can implement gated network access through JumpCloud’s RADIUS-as-a-Service offering, which integrates with most VPN providers through LDAP. For security, these VPNs can be protected via MFA. JumpCloud’s LDAP also permits access to other on-prem resources and applications.

For other resources, like cloud applications and infrastructure, end users simply have to log in to their User Portal to securely access the tools they need. JumpCloud provides SAML 2.0-based single sign-on (SSO) for hundreds of web applications with Just-in-Time (JIT) provisioning for many popular apps. JumpCloud also manages SSH keys to lock down remote Infrastructure-as-a-Service access. 

From an administrative perspective, all user identity management and access control is handled through a cloud-based Admin Portal. That means that IT departments can manage their end users’ identities and what they can access regardless of where IT personnel or end users find themselves in the world. On top of this, admins can also instantly provision resource access from the Portal, making remote onboarding possible for organizations looking to scale their work from home capabilities.

Try JumpCloud Free

JumpCloud DaaS is available completely free for the first 10 users in any organization. Simply sign up and get started managing remote workers for free today. With a cost-effective, pay-as-you-go pricing model, JumpCloud scales as you roll out DaaS across your organization and grow into the future.
If you want to learn more about using JumpCloud to enable work from home policies and secure your identities, please contact us.

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