Self Service User Management

Written by Greg Keller on December 29, 2014

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You’re an IT admin. Your cell phone rings while you are at dinner with your family. An executive in your company has to log on to a server and he can’t remember his password. It seems like every time he uses this particular device, he forgets his password. As a result, you need to log into the device and change the user’s password. You then have to call him back to let him know what his temporary password is so that he can log in and then create another password. You are lucky that you have your laptop with you and can take care of it quickly. However, it ends up ruining your dinner.

This is the bane of the IT admin’s existence.

While the specifics may vary by IT admin, the scenario plays itself out at virtually every organization each day of the week. The amount of time collectively wasted on password resets is really unimaginable.

Did you know there is a better way to manage all those lost password scenarios? This solution provides end users with a self-service portal in which to solve his or her password reset problems themselves. It does so much more too. 

JumpCloud® is the Password Forgetter’s Saving Grace

JumpCloud’s Directory-as-a-Service® solution serves as the central directory for an organization. The self-service portal doesn’t just exist for convenience but also for security purposes. When an end user account is created, JumpCloud automatically sends the user an email so that they can finish provisioning their account. Please note that IT admins can set a password as they have traditionally. But we like the option of having the user set up their password without IT being involved. The IT admin doesn’t need to create a temporary password and then send that to the new user.

What if SSH keys are the mode of authentication? The end user doesn’t need to send their public key to the admin who then needs to place the public key on every device and application that requires it. The end user just clicks on the link in the email and they are brought to the JumpCloud self-service portal to create their new password or upload their public keys. With JumpCloud, IT admins don’t need to get caught in the middle of a password and a password forgetter. Moreover, they aren’t responsible for any security issues. The system fully automates the process with no passwords and keys being transmitted to humans.

If a user forgets a password, loses a key, or needs to update or rotate their password or key, the JumpCloud self-service portal handles it all. Indeed, users have the ability to solve their own issues. IT admins also don’t need to worry about hand-holding users. They can empower them instead. It’s a win-win scenario for IT admins and end users. It saves IT a tremendous amount of money, thereby driving better ROI and utilization of their IT resources.

If the IT admin in the opening story would have leveraged a virtual identity provider like Directory-as-a-Service, maybe his dinner wouldn’t have been interrupted for the umpteenth time. The executive would have realized that he could easily access JumpCloud, and click the “forgot password” link when he didn’t know his password. He’d enter his email address, receive a link show in his email inbox, and be redirected to reset his password. Voila. Password recouped.

Learn More About Self Service User Management

Give JumpCloud a try if you would like to off-load the pain of password resets to your end users. It’s easy to get started and 10 users are free forever. Let us know if we can be of any help as well.

Greg Keller

JumpCloud CTO, Greg Keller is a career product visionary and executive management leader. With over two decades of product management, product marketing, and operations experience ranging from startups to global organizations, Greg excels in successful go-to-market execution.

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