Remote Support for Windows 10 Devices

Written by Zach DeMeyer on April 29, 2020

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As the at-home office becomes standard for many organizations, IT admins need to adopt new tools to remotely manage their users’ systems. Using the JumpCloud® PowerShell Module and Commands function within the Directory-as-a-Service® platform, admins can troubleshoot remote Windows 10 devices using their cloud directory service.

How to Support Remote Windows 10 Devices with JumpCloud

Users of JumpCloud Directory-as-a-Service (DaaS) can use Commands, DaaS’s script administration tool, to remotely initiate Windows Quick Assist on Windows 10 systems. Quick Assist is a Windows 10-native application that allows admins to remotely connect to a system.

Admins first open Quick Assist themselves and choose to help a user. Quick Assist provides the admin with a unique 6-digit security code. Then, the admin runs the JumpCloud Windows Quick Assist Command, specifying the Windows 10 system that requires support, which boots the application remotely.

The security code is entered into a prompt by the user of the system in question. On IT’s side, the administrator’s app will then connect to the system, allowing the IT admin to remotely interface with it, providing screen sharing, annotation and clipboard sharing tools. The IT admin can walk the user through troubleshooting the issue, or directly solve problems as needed.

In order to start the process, admins first need the JumpCloud PowerShell Module, a tool that uses PowerShell scripting to manage JumpCloud Directory-as-a-Service from a Windows, Mac®, or Linux® machine. Using the Module, admins can import the Quick Assist Command to be used in their JumpCloud admin console UI.

You can find a more technical walkthrough and the requisite PowerShell commands in our Knowledge Base.

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What is JumpCloud?

JumpCloud Directory-as-a-Service is the first fully cloud-based directory service. Admins can leverage JumpCloud to remotely manage their end users’ identities and access to virtually all IT resources. You can learn more at our product page.

Why Use JumpCloud for Remote Windows 10 Support?

Modern IT demands that organizations are agile enough to deploy entirely remote workforces. Although cloud IT resources pave the way for working from home, IT admins still need to ensure their end users are able to work effectively and securely.

A major part of that endeavor is support. Regardless of whether a user can walk right up to IT’s desk or not, an IT admin needs the proper tool set to provide that user with the support they need.

In today’s world, IT’s tools need to manage and support users and systems that are outside of their direct control. Depending on the severity of the issue, these could range anywhere from video chat and screen sharing technology to full-on remote takeover tooling. Unfortunately, when times get tough, IT’s budget is among the many that may feel the heat, so admins need their tooling to be cost effective, providing the most overall benefit at a reasonable price.

JumpCloud is an all-in-one, remote identity and access management (IAM) solution. By consolidating many tooling needs into a single solution, IT organizations can not only save money spent on an amalgamation of tools, but also cut down on total vendor relationships, saving time spent on training and other overhead.

If you’d like to consolidate your IAM needs and manage your remote workforce, reach out to us to learn more or give JumpCloud a try absolutely free.

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