Is Azure® AD Multi-Tenant? Not for MSPs – JumpCloud

Written by Zach DeMeyer on February 5, 2019

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The Microsoft® cloud platform, Azure®, has steadily been growing in popularity over the past few years. As more companies adopt the Microsoft cloud, including the client organizations of managed service providers (MSPs), there are several considerations on the minds of MSP admins and technicians regarding user management in Azure Active Directory (AD). For MSPs, namely, is Azure AD multi-tenant?

Multi-Tenancy and Azure AD

Azure, in and of itself, is a multi-tenant platform, as is the underlying infrastructure of Azure AD. This multi-tenancy means that Microsoft is using the same infrastructure across their multiple clients. What it doesn’t mean, however, is that an MSP can manage multiple clients via their account in the web console.

The result is that Azure Active Directory is not multi-tenant in the traditional sense of the word. Multi-tenancy implies the ability to manage multiple, different disparate uses of a software, called tenants, from a single instance. From Microsoft’s perspective, Azure is multi-tenant, but not from the perspective of an MSP, where they would need to manage individual accounts for their individual customers.

User Management for MSPs in Azure

MSP Multi Tenant Azure

By the very nature of their services, MSPs are concerned with managing multiple organizations simultaneously. The ideal MSP user management solution offers an identity management functionality that is leverageable from one pane of glass. That way, instead of having to log out and relog into multiple different instance of the same solution, the enterprising MSP can do so instantly, anytime, anywhere. MSPs with multiple clients in the Azure platform are struggling with how to manage them centrally.

The multi-tenant experience that MSPs are looking for is to have one user interface that consolidates all of their customers, enabling easy, efficient remote management. In an industry that feeds on effective, speedy service, the hassle of switching back and forth between individualized Azure AD instances can be overwhelming. Unlike Azure AD, this ideal solution should be one that is also flexible, allowing MSPs the same freedom of choice for solutions that their clients take advantage of regarding their systems, applications, networks, and more rather than being tied to Windows or Azure.

Multi-Tenant User Management for Azure and More

The good news is that there is a multi-tenant Azure AD alternative that not only creates a single point of management for MSPs with respect to their directory services, but allows cross-platform control over systems, applications, files, and networks. This control extends over Azure, as well as AWS®, Office 365™, G Suite™, and more.

This cloud-based alternative is called JumpCloud® Directory-as-a-Service®. Directory-as-a-Service is the first fully fledged, cloud-based directory service. The JumpCloud Multi-Tenant Portal is a tool designed specifically for MSPs, enabling them to control multiple client organizations from one convenient web browser console. With the Multi-Tenant Portal, MSP admins can manage centralized, individualized instances for each of their client organizations, including their Azure accounts.

About the JumpCloud Partner Program

JumpCloud Partner Program Azure AD

You can learn more about JumpCloud, both as a multi-tenant Azure AD alternative and a cloud directory service, by contacting us or exploring the rest of our blog. The JumpCloud Partner Program is also available, which provides MSPs with sales support, implementation training, and competitive margins. You can apply to be a JumpCloud partner here.

Zach DeMeyer

Zach is a Product Marketing Specialist at JumpCloud with a degree in Mechanical Engineering from the Colorado School of Mines. He loves being on the cutting edge of new technology, and when he's not working, he enjoys all things outdoors, music, and soccer.

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