Managing O365 and G Suite Across Client Organizations

Written by Zach DeMeyer on April 8, 2020

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As an MSP, you need to be able to tailor your identity management capabilities to your clients’ needs, including their choice of productivity suite. In most cases, this split boils down to Office 365™ (O365) or G Suite™ — and sometimes the choice is both. That’s why MSPs need a unified solution for managing O365 and G Suite across client organizations.

The Need for Productivity Suite Identity Management

Securing identities for productivity suites like O365/G Suite is crucial for any business. After all, they often store critical, confidential company information in the form of files or emails. This material could range anywhere from C-suite communiques to finance spreadsheets or product messaging documents. Regardless of where it comes from, this data is compromising for an organization, and subsequently their MSP.

Unfortunately, we live in an era of data breaches. Identities are the No. 1 target for bad actors, so managing identities properly is paramount for any IT organization. In the past couple years, MSPs and their clients have been a top target for attackers as well. For instance, a recent attack via compromised identities on RDP ports exposed a Spanish MSP and their clients to ransomware.

Identity Management Needs

As such, managing identities for O365, G Suite, and other resources is key to organization and client security. Although identity management encompasses a wide range of requirements, a couple of critical tasks include:

MSP Difficulties with O365/G Suite Identity Management

MSPs, whether they have dozens of clients or just a couple, need to manage each individual client’s productivity suite instances. Both O365 and G Suite feature multi-tenant admin consoles, but those still involve two disparate locations for managing the two productivity solutions. Regardless of how many clients they have, this tedious task consumes a good portion of an MSP organization’s time.

Beyond that, MSPs still need to manage clients’ systems, networks, applications, and more, which require additional tooling outside the O365 and G Suite admin consoles. In an ideal world, an MSP could manage virtually all of their clients’ identities from one location.

Managing O365 and G Suite From a Single Pane of Glass

JumpCloud® Directory-as-a-Service® is the first cloud directory service, and an ideal tool for MSPs looking to manage their clients’ identities from a single pane of glass. Directory-as-a-Service (DaaS) features a full directory integration with both Office 365 and G Suite, syncing their identities with those stored in the cloud directory service.

Furthermore, JumpCloud handles identity and access management for systems, networks, applications, infrastructure, file servers, and more, regardless of their platform, protocol, provider, or location. JumpCloud also features a Multi-Tenant Portal, designed with MSPs in mind, that allows organizations to manage all their client organizations from a centralized location. With Directory-as-a-Service, MSPs can unify their clients’ O365, G Suite, and other resource access under a single identity, which can be managed remotely — entirely from the cloud.

Check out the JumpCloud Partner Program

Any organization can try out JumpCloud absolutely free. Simply sign up for JumpCloud and the first ten users in the platform are included free forever. The same deal applies to any organization, including sub-organizations such as clients.

The JumpCloud Partner Program exists specifically to help MSPs integrate Directory-as-a-Service into their offering. The Partner Program provides competitive discounted rates, assisted support, and co-marketing materials to help MSPs excel. Contact us to learn more or apply to become a JumpCloud Partner today.

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