Don’t Get Frustrated with Active Directory Limitations

A JumpCloud Partner Success Interview with CVM

Written by Chris Tate on November 30, 2023

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JumpCloud’s MSP partners are at the forefront of providing essential IT services to small and medium-sized businesses globally. In our interview series, we delve into conversations with these partners, exploring the dynamics of their MSPs and how JumpCloud plays a pivotal role in their operations.

In today’s feature, we had the opportunity to speak with Bill Oliver from CVM Solutions. Join us as we uncover insights into their MSP journey and the impact of JumpCloud’s solutions.

About Bill

Bill is a life-long technology user who has had a 30-year career as an IT professional. He has spent almost equal time in private and public sector roles as a networking and integration specialist and manager. Currently, he is a Senior Systems Consultant with CVM, Inc. in Branford, Connecticut. They are a consultancy focused primarily on systems infrastructure projects for small and medium enterprises. Bill has certifications in Microsoft, Cisco, CompTIA, Citrix, and now, JumpCloud technologies.

Here are my 5 key takeaways:

It began with an Active Directory Frustration

Their JumpCloud journey began in the face of a client’s struggle with Active Directory. This client’s mounting frustrations triggered a search by CVM for innovative solutions, ultimately leading them to discover JumpCloud.

The onset of the pandemic proved to be a catalyst for CVM. It rapidly highlighted the changing landscape of device and user management as employees transitioned from the office to remote working. The urgency to adapt and evolve their practices was brought into sharp focus

MFA was a starting point on the JumpCloud journey

For roughly seven months, CVM has been leveraging JumpCloud and has witnessed significant product evolution during this period. Their initial strategy aimed to maximize all of JumpCloud’s features; however, the early deployments primarily focused on Identity and Access Management, aiming to quickly implement Multi-Factor Authentication across their sites.

Even though the JumpCloud Password Manager wasn’t part of CVM’s initial roadmap, it’s already in use at their client sites. Their ambitious goal is to have every feature of JumpCloud deployed at least to some extent within their first year as a partner.

The Product Roadmaps are a must watch

Bill unfailingly keeps up with the product roadmap videos. Given the rapid pace of development at JumpCloud, these videos have become an indispensable resource for him.

Go through JumpCloud University

Bill says he highly recommends that all new partners immerse themselves in the offerings of JumpCloud University. This platform provides an exceptional range of courses, instrumental in fostering a comprehensive understanding of JumpCloud.

JumpCloud presents real value opportunities

CVM faced significant challenges with remote access to certain devices. However, JumpCloud offered an out-of-the-box solution to this issue. In addition, it provided built-in inventory control and a password manager and many additional features.

Understanding your clients’ pain points and utilizing JumpCloud to resolve them can make a world of difference.

Thanks to Bill for taking the time to chat. If you would like to contact him to discuss further he is available on LinkedIn and the CVM website.

To find out more about JumpCloud and how it can help your MSP you can email us or read more here.


JumpCloud Partner Success Stories are conversations between Chris Tate (Principal Strategist – MSP) and our valuable partners around the world. If you want to join Chris on a future episode, contact your Partner Account Manager or email [email protected] for more information.

Chris Tate

Chris is always thinking, talking and writing about MSPs. His role at JumpCloud is to get the MSP into every meeting we have and every decision we make. Outside of JumpCloud Chris can often be found watching football (soccer) and drinking beer.

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