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A JumpCloud Partner Success Interview with Brightworks Group

Written by Chris Tate on January 11, 2024

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JumpCloud’s MSP partners are at the forefront of providing essential IT services to small and medium-sized businesses globally. In our interview series, we delve into conversations with these partners, exploring the dynamics of their MSPs and how JumpCloud plays a pivotal role in their operations.

In today’s feature, we had the opportunity to speak with Doug Miller of Brightworks. Join us as we uncover insights into their MSP journey and the impact of JumpCloud’s solutions.

About Doug

Doug has extensive information technology operations experience in manufacturing, financial services, and health care, as well as a deep consulting background in many more industries. He is adept in roles requiring diverse skill sets that allow him to function effectively in deeply technical roles while also serving as a project manager, a business process consultant, and a leader of technical teams. Doug began his career as a system administrator and web developer, and quickly moved into leadership and customer-facing roles. 

Here are my 5 key takeaways:

Complex and Regulated Businesses

Brightworks have always focused on Complex and Regulated businesses. JumpCloud helps provide evidence of compliance and helps reduce friction when signing new clients.

Helping Businesses get out of the infrastructure owning business

Before cloud was a big thing, Brightworks were focused on getting their customers off premise and out of the infrastructure owning business.  It became very clear early on that there was a need for a better directory solution that was able to facilitate this.

They were looking for something that supports Windows and MacOS

MacOS devices were entering the SME space, rather than turning away the work Brightworks embraced MacOS and looked for a tool to help them manage both that and Windows. They found JumpCloud and never looked back. 

JumpCloud solved a whole host of problems

They didn’t look at JumpCloud for a single customer or problem, the aim was to use JumpCloud across their entire client base from day one and now bundle JumpCloud in their support offering.

JumpCloud allows fewer touchpoints for our clients.

With JumpCloud there is no need for their team to sit in front of the machine they are working on. JumpCloud gives them the tools to support clients they have never visited across the world in a way other solutions don’t.  This also helps reduce downtime for clients. 

JumpCloud will work with you

When asked for advice for other MSPs, Doug said that using JumpCloud internally is vital as is working with the JumpCloud team to learn the product inside out.  Become an expert and it will help your MSP.

Bonus takeaway – We are both Unix fans! Maybe a story for another day.

Thanks to Doug for taking the time to chat. If you would like to contact him to discuss further he is available on LinkedIn and the Brightworks website.

To find out more about JumpCloud and how it can help your MSP you can email us or read more here.


JumpCloud Partner Success Stories are conversations between Chris Tate (Principal Strategist – MSP) and our valuable partners around the world. If you want to join Chris on a future episode, contact your Partner Account Manager or email [email protected] for more information.

Chris Tate

Chris is always thinking, talking and writing about MSPs. His role at JumpCloud is to get the MSP into every meeting we have and every decision we make. Outside of JumpCloud Chris can often be found watching football (soccer) and drinking beer.

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