In Blog, Directory-as-a-Service (DaaS)

JumpCloud® Directory-as-a-Service® Product Tiers

We are glad to now offer JumpCloud® in three tiers:

  • Startup (free)
  • One Protocol ($3/user/month)  – LDAP, SAML, or RADIUS
  • Professional ($9/user/month with an annual contract or $12/user/month when purchased monthly)   – Complete Package

We’ll define each tier below. If you have further questions, you can visit the pricing section of our FAQ page or reach out to a JumpCloud expert.

Startup Tier (Free)

JumpCloud offers everyone a free account for up to 10 users. This is the complete Directory-as-a-Service® platform, available to you forever, at no cost.

All you have to do is sign up for a free account and you can begin using the full functionality of our product.

What’s included?  Centralized control over user identities and secure management of systems, networks, applications, and files. JumpCloud works with Mac®, Windows®, Linux®, G Suite™, Office 365™, AWS®, Google Cloud™, Synology, QNAP, and provides SSO into apps (both web and on-prem) among a wide range of other capabilities including system management, MFA, event logging and more.

Limitations:  Only 10 users.

Right for you?  If you’re smaller than 10 users, this option is completely free. Many admins at larger organizations use the Startup tier as a “sandbox” environment to test if JumpCloud may work for them at scale. Note that if you are interested in trialing our cloud directory with a larger number of users, check out our JumpStart program.

Going over 10 users:  If you’re in the Startup tier, you may choose to exceed the 10 user maximum whenever you would like. At that time, you will be prompted to input their credit card information. Your account will automatically be placed in our Professional tier and there is no minimum. Credit cards will only be charged for the number of users above 10.

One Protocol Tier (LDAP, SAML, or RADIUS)

Our One Protocol tier offers the full functionality for any one of our protocols—cloud LDAP, SAML (SSO), or RADIUS-as-a-Service—at a discounted cost.

For only $3/user/month, you gain full use of either:

It’s a sort of a la carte take on Directory-as-a-Service.

What’s included?  The One Protocol option still allows deep integration with existing G Suite, O365,  and Active Directory® user directories. This ensures that it is simple to get started with JumpCloud and to centralize, manage, and secure your existing sources of user identity.

Limitations:  You may not use any of these three protocols concurrently with any of the others. Other limitations include user management on Mac, Windows, and Linux computers, system management (GPO-like policies, ad hoc or scheduled scripts/commands), MFA, API, event logging, and Workday functionality. Those are all available in our Professional tier.

Right for you?  Do you want to use JumpCloud, but only for LDAP, RADIUS, or SAML-based SSO? Many customers have requested that we offer a special, lower pricing tier for these limited use cases. The One Protocol pricing tier helps these organizations save money.

Going over one protocol:  If you are in the One Protocol tier, you may choose to use additional features of the platform at any time. Either call your account manager or just start using the functionality, and when this happens your account manager will be notified, contact you, and discuss a move to the Professional tier.

Professional Tier (Complete Package)

At JumpCloud, our mission is to be the world’s top cloud directory. The Professional tier provides the complete package: the full capability of JumpCloud for $9/user/month with an annual contract.

See the JumpCloud Product Page for a complete overview of functionality.

What’s included?  With this plan, the first 10 users are still free. If an organization only needs an extra user, that is available for $12 per month. If you would like an annual contract it is $9 per user per month with a $1,000 minimum.

Limitations:  None.

Right for you?  This is the option for organizations that have more than 10 users and who want to use JumpCloud for more than just a single protocol.

Annual/Monthly Billing:  The $9/user/month price is for customers taking advantage of our annual billing offering ($1k minimum for annual billing). For customers who prefer to be billed monthly, the price of the Professional tier is $12/user/month.

EDU or Non-Profit?

JumpCloud offers special reduced pricing for educational and non-profit institutions.

More information can be found here:

MSP, Partner, or Reseller?

JumpCloud also features a robust Partner program for managed service providers and resellers. Through the Partner program, MSPs and resellers can receive special pricing discounts that result in competitive margins, support in selling the platform, and joint marketing activities.

Check out our Partners page to learn more.

Deciding on a Product Tier

Whichever option you use, you’re gaining a powerful identity management tool. Go to our pricing page for a more detailed picture of the three product tiers. You can schedule a consultation with a JumpCloud team member via our demo page.

Get Started

No matter what JumpCloud product tier you choose, your first ten Directory-as-a-Service users are free forever. So if you haven’t already claimed your free account, click here to get started.

If you would like to learn more about JumpCloud product tiers, be sure to check out our pricing page for more details, or contact us directly to speak to a support representative. If you would like to see each tier in action, schedule a demo to watch Directory-as-a-Service used live, or just take advantage of the free Startup tier and see how the platform operates in your own hands.

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