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Improving MSP Work/Life Balance with Cloud IAM



Work/life balance is a controversial buzzword in hiring circles. While some companies make it a top priority, businesses like managed service providers (MSPs) with clients that rely on high availability and fast response times find that work/life balance can often feel like more of a hope than a guarantee. Though true healthy work/life balance may seem unattainable, a centralized cloud IAM solution can help MSP employees find balance between their work and their personal lives. Read on to find out how.

The Problem of MSP Work/Life Balance

MSPs are responsible for the maintenance and upkeep of their clients’ IT environments. Given the fickle nature of IT in general, MSPs need to be constantly available for their clients in case something goes wrong. Although most issues arise during work hours, handling extensive requests or after-hours problems can make for long workdays and eat into an MSP technician’s free time.

It’s impossible to address all the reasons an individual MSP organization may be experiencing a disparity in their work/life balance, but a potential source could be an MSP’s stack. Using multiple disparate management tools across client organizations is burdensome and inefficient for MSP technicians. Switching between each tool adds time to a tech’s already busy day.

But why would an MSP need a bunch of different tools for each client? Every client has their own specific needs, especially regarding their IAM. A client might have a variety of systems (Windows®, Mac®, and/or Linux®) and applications (cloud and/or on-prem) that must be managed. Many IAM tools on the market today are dedicated to specific niches, such as web application single sign-on (SSO), so MSPs often need to adopt a patchwork of IAM solutions to cover each client as needed.

Chief Partner Experience Engineer at IT Partners, Kevin Damghani, observed this issue in the Datto State of the MSP 2019 report:

“Maintaining a healthy work/life balance can be really difficult for MSPs, especially when you’re just starting out. For newer MSPs, the business owners often become the technician, salesperson, accountant – you name it. As MSP businesses grow, it’s important to try to streamline as many operations as possible. Standardizing offerings by partnering with single instead of multiple vendors, can also save you lots of time on the phone and more time focusing on the rest of your business.”

—Kevin Damghani, Chief Partner Experience Engineer, IT Partners

How Centralized Cloud IAM Helps

MSPs can improve their work/life balance by partnering with JumpCloud® Directory-as-a-Service® to centralize all of their clients’ IAM needs through the cloud. Directory-as-a-Service (DaaS) is the world’s first cloud directory service, providing MSPs with a single location for:

As such, JumpCloud covers many, if not all, of a client’s identity and access needs from a single solution, saving MSPs both time and money in the process. Since it’s entirely cloud-based, MSPs can remotely manage clients regardless of the nature of their IT environments. This means MSP technicians can make necessary identity and access control changes from wherever, whenever. 

JumpCloud also features a Multi-Tenant Portal (MTP) that MSPs can use to fluidly switch between managed clients from a single pane of administrative glass. In total, MSPs can leverage JumpCloud to centralize their clients’ IAM into a single solution and improve their work/life balance due to increased efficiency and extensibility.

Become a JumpCloud Partner

You can take advantage of the benefits JumpCloud adds to your business absolutely free by signing up for a JumpCloud account. There’s no credit card required and the first 10 users in every organization you utilize it for are free forever.

By partnering with JumpCloud, you can increase your benefits even further by leveraging features like the MTP, as well as our competitive margins and co-marketing opportunities. You can apply for the JumpCloud Partner Program here.


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