Identity Bridge for MSPs

Written by Zach DeMeyer on March 31, 2020

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As a managed service provider (MSP), managing client identities tops the list of day-to-day priorities. When a client has a mix of operating systems and applications and Active Directory® (AD) as their core identity provider, however, the MSP might be in rough waters. With a centralized identity bridge, MSPs can simplify management for clients that have AD in a cross-OS environment.

What is an Identity Bridge?

An identity bridge is a type of Identity-as-a-Service (IDaaS) solution that takes identities stored in AD and federates them to non-Windows® systems and applications (e.g. macOS®, Linux®, cloud apps, etc.). Identity bridges are often agent-based, leveraging a small background application to transmit authentication information and other data between AD and a non-Windows system. For web applications, identity bridges often use SAML single sign-on (SSO) to federate identities.

But, why would an organization use an identity bridge? While Active Directory is highly effective at managing authentication for resources that exist on-prem and are Windows-based, AD struggles with resources that fall outside that domain. By leveraging an identity bridge, an organization can propagate their AD identities to virtually any resource. 

What Does an Identity Bridge for MSPs Look Like?

MSPs need to handle identity and access management (IAM) across disparate client organizations, so their identity bridge solution needs to do the same. In order to be optimal for MSPs, an identity bridge must:

  • Be able to handle both macOS and Linux as well as Windows systems
  • If it’s agent-based, be installed at scale with RMM tools
  • Authenticate to cloud apps and infrastructure
  • Be multi-tenant; that is, able to maintain multiple client instances/configurations from a single console

Such a solution would not only provide MSPs with a centralized IAM platform, but also integrate with existing client AD infrastructure and eliminate the need for creating a new identity store altogether.

The Ultimate Identity Bridge for MSPs

There’s an identity bridge solution that provides all of the above specifications to MSPs and their clients. Called Directory-as-a-Service®, this cloud directory service offers AD Integration, a feature that enables MSPs to extend their clients’ identities from on-prem AD to cloud and non-Windows resources with a single solution.

Using this feature, MSPs can manage client access to systems, apps, networks, servers, and other resources using AD identities as the source of truth, all from the cloud. AD Integration provides MSPs with remote, full-cycle AD user management without them having to take a single step on-prem. 

What’s more, Directory-as-a-Service features a Multi-Tenant Portal (MTP) that allows MSPs to manage each individual client organization from a single pane of administrative glass. That means that you only need to purchase one tool to manage all of your AD identities and their access to resources, in and out of the domain.

Learn More

If you’re interested in AD Integration as your ultimate MSP identity bridge, then give it a try for free today. Your Directory-as-a-Service account includes 10 users for free forever, for every client organization you create. While you’re at it, check out our Partner Program to take advantage of the competitive margins and co-marketing/lead-generation opportunities we offer MSPs and other IT service providers/resellers.

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