How to Handle a Data Breach

Written by Rajat Bhargava on April 4, 2014

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At some point in time you may be faced with the unenviable task of dealing with a data breach. When it does happen, it’s not just an IT problem, but a PR issue, and companies are still struggling with how to handle this. The best way to address a data breach is to have an actionable crisis response plan set and ready beforehand.

Rajat Bhargava, our CEO here at JumpCloud, outlined a step-by-step response methodology to a data breach in SC Magazine earlier this week incorporating everyone in the organization from the IT administrator to the chief executive officer. Clearly communicating security incidents with stakeholders from start to finish is not the easiest task when customer trust is on the line, but it is also the only way to keep customer trust in the long run. The first step in every crisis is to disclose the information, take ownership of the problem, and apologize to those affected. Next is determining the root cause and understanding the problem. Looking forward consists of communicating detailed information to parties so they can better protect themselves in the future.

Protect Against a Data Breach

And as we move forward here at JumpCloud, we readily recognize the security issues at hand and aim to help companies respond to security breaches, but we’re also constantly learning and talking to our customers and friends in the DevOps and security space. JumpCloud’s Directory-as-a-Service® platform is helping organizations protect against the number one threat that companies face – identity theft. JumpCloud centralizes user management and controls identities on your systems, applications, and devices. You can sign up for a free trial and please send us any feedback or suggestions!

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