In Blog, News

Full Disk Encryption for Mac® and Windows®!

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We are excited to announce that JumpCloud will soon be supporting the enablement of Full Disk Encryption for Mac (FileVault 2) and Windows (BitLocker)! Protect your entire fleet of Windows and Mac endpoints from data theft due to lost or stolen systems while getting centralized key escrow and recovery with a just few clicks, all from a single pane of administrative glass. FileVault 2 functionality will be arriving this month, with BitLocker enablement coming soon. You can learn more about full disk encryption and the new Policies on our blog.

Important: RADIUS IP Updates

We have upgraded our RADIUS experience to provide better reliability and availability. As of December 1, 2018 we have deprecated our old RADIUS IPs.

If you haven’t yet re-configured your RADIUS instance to our new IP addresses, please do so now. Changing is simple and only takes a few minutes.

Get step-by-step instructions or please contact support.

Use JumpCloud for Network Authentication and
Authorization with RADIUS Reply Attributes!

Using JumpCloud RADIUS and need to apply custom network policies, like VLAN assignments, to your network users? JumpCloud RADIUS can now return RADIUS reply attributes to your network infrastructure. Use the new RADIUS reply attributes functions within the JumpCloud PowerShell Module to configure and return RADIUS reply attributes, like VLAN assignment, to authenticate and authorize users to your networks.

Improved MFA Workflows

Recently, we improved the security and consistency of the MFA experience on the SSO login page. We have also introduced MFA enrollment periods to allow you more flexibility in how you roll out MFA to your users.

We are continuing to improve the entire experience for users with JumpCloud’s multi-factor authentication features. In the coming months, we will be simplifying how MFA is handled during password resets for MFA-enabled users. In the past, users who were resetting passwords were not required to insert their one-time password token (OTP) when changing their password. Further, they would be required to reset their MFA tokens, adding to the burden of a password reset. After the upcoming release, users will instead be challenged for MFA but allowed to retain their current MFA tokens during reset.

With this change in behavior, we are happy to make the password reset process faster and easier, while continuing to provide strong security.

User Attribute Editing and Importation Updates

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Recently, we deployed the infrastructure to support a wide array of new user attributes. This enabled a user account to maintain deeper data, which can be controlled and manipulated through our REST API, allowing admins to ensure that user information was present in the user’s JumpCloud LDAP record.

Coming soon, administrators will be able to view and edit all 25+ new attributes on users directly within the admin console, simplifying quick edits on user records and providing the ability to directly see this information within the JumpCloud admin console.

In addition, we are also updating our G Suite™ and Office 365™ Directory Sync features to support the importation of these attributes onto user records.

Customer Success Corner: Best Practices for Getting Support

Get Help with JumpCloud - Contact PageWe always enjoy helping JumpCloud customers! We are committed to providing a rich set of resources for our customers, communicating clearly and efficiently, and being responsive to customer needs.

  1. Here is our Support Policy.
  2. If you get stuck, search our Resources.
  3. Email us at support@jumpcloud.com to create a case and get help.
  4. Screenshots, examples, and logs help tell the story and are a great documentation tool!

Remember, in resolving your case, you are the support team’s eyes and ears. So the more information you can provide, the faster we can provide a resolution.

Useful Tips:

Case Study: JumpCloud Helps the Last Mile Expand Nationwide

The Last Mile is bringing IT education to one of the most unlikely and life-changing of places: prison. We had the opportunity to sit down with The Last Mile’s VP of Engineering, Zach Boewer, and talk about how he’s using JumpCloud to meet high standards of security while scaling nationwide.

You can find more on The Last Mile at our YouTube channel. If you enjoy our videos and would like to be kept up to date with our new releases, please be sure to subscribe.

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