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JumpCloud gives IT organizations one platform to govern every identity (human, non-human, and agentic) and the level of access each one holds. It covers your people, the devices they work on, the apps they reach, and the AI agents now operating across your workforce. One directory, one set of controls, one audit trail.

IT leaders use JumpCloud to pull identities, access, devices, and AI governance into one control plane. The daily work runs through a single console. You provision and deprovision accounts. You grant and revoke access to apps and networks. You enforce policies on endpoints and keep a clean record of who reached what. You discover, register, manage, and govern the AI agents operating across your environment.

All four components are managed from the same directory. Make a change in one place, and that update carries everywhere that identity touches.

AI agents now act inside IT environments the way employees do. They hold credentials, reach data, and take action on their own. JumpCloud treats them as identities with a full lifecycle: discovery, registration, management, and governance.

That work runs through Agentic IAM. You can surface every agent running in your environment, including the ones nobody registered. From there you record each agent’s purpose, apply access rules, and monitor risk across the identity chain. It connects to outside tools like Gemini, Claude, and Cursor without locking you into one vendor.

Two ways. The JumpCloud AI Assistant works as an intelligence layer across your stack. Ask it to reset multi-factor authentication (MFA), unlock a user, or lock a laptop. Ask it to check the status of an identity provider certificate. It does the work, and you approve every action before it runs. Every interaction lands in JumpCloud Directory Insights™ for the audit trail.

The second is Workflows, a no-code automation engine. You build triggers, conditions, and actions that fire on changes across identities, devices, and apps. It reaches beyond JumpCloud into Slack, your human resources system, ticketing, or any external API.

Nine in 10 IT admins say shadow IT concerns them, and 81% of workers use unapproved AI tools at work. Almost none of that activity ever becomes an IT ticket.

JumpCloud discovers the SaaS and AI applications running across your organization, sanctioned or not. From there you can see your spend and control who has access. You can also set policies to safely manage AI use: display warnings, suggest an alternative, or block access altogether.

The answer is both. That pairing is the point. JumpCloud works as an identity provider, so it verifies users and passes that identity to the apps and networks they need. It also works as a mobile device management (MDM) tool for the endpoints those identities run on.

Most vendors do one or the other. JumpCloud binds the two, so device posture can shape the access decision in real time. That bind is why teams choose it over disconnected identity and separate MDM vendors.

You start with a directory of identities, imported from an existing directory or synced from your human resources system. Each identity carries one set of credentials. Next you connect resources. Apps connect through single sign-on (SSO), networks through cloud RADIUS, and legacy systems through cloud LDAP. Devices connect through a lightweight agent or through Apple, Windows, or Android enrollment. You then attach policy and access rules to identities or groups, and JumpCloud applies them at every sign-in.

JumpCloud handles device management for Windows, macOS, Linux, iOS, and Android from one console. Coverage and capabilities are even by design.

That matters at scale. Macs, Windows, and Linux systems can all take the same rules. No system is an afterthought. That means patching, disk encryption, and settings are available for every OS, without the need for separate niche tools or admin.

Teams typically retire several products at once. That list usually includes Active Directory, a standalone SSO vendor, and a separate MFA product. It’s often even broader, removing the need for a separate password manager and device management tools.

The business case is simple. Fewer contracts, fewer integrations to maintain, one directory to keep accurate, and one place to look when access needs to change. Some organizations keep Active Directory and run JumpCloud next to it, which extends those identities to cloud apps and non-Windows devices.

More than 250,000 organizations use JumpCloud. The core of that base is growing companies with an innovative IT function behind them. They often start using JumpCloud because identity and device sprawl have outpaced the tools they have in place.

It’s common for JumpCloud customers to run more than one operating system, a mix of cloud and on-premises resources, and manage a distributed workforce. They often have the need to satisfy compliance regulations that manual tracking can’t cover. Managed service providers (MSPs) also use JumpCloud to run multi-client environments from a single portal.