Understanding What’s Happening In Your Directory

Written by Kayla Coco-Stotts on May 16, 2020

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When it comes to understanding what’s happening in your directory, one avenue to investigate is your event logs. Event logging offers a robust dataset that IT teams can apply for auditing, troubleshooting, and general monitoring.

This data is generally available for IT departments to view collectively or break down into individual groups of users, applications, networks, or systems so that they can quickly diagnose any issues that may exist within their infrastructure.

Network Event Logging

Event logging provides critical insight into users’ network activity. Using event logs, IT teams can filter events to see which users are accessing what networks. For example, admins can filter by their RADIUS server to report on which services individual users and groups are using, and from where.

Additionally, this level of monitoring allows admins to see when a RADIUS server is added, modified, deleted, or authenticated to. These logs cater to both on-prem activity and remote activity, which can be useful for corporations that utilize virtual private networks (VPNs) to protect global infrastructure.

Application Monitoring

In addition to network observation, event logging helps inform IT departments on activity regarding their users’ applications. By tracking all directory activity, admins can see which events occured in regards to SAML applications and LDAP servers.

This is especially useful for troubleshooting authentication issues that users may be experiencing, as the data shows which services users are trying to authenticate to, from where, whether it is IDP or SP initiated in the case of SAML, whether they succeed or fail, and how many times they’ve tried.

System Insights

Event logging offers real-time data that can be quickly addressed, which is pragmatic when understanding issues that may arise with systems. IT teams want to be easily and deeply integrated within daily operations, and event logs help them understand all systems utilized in their corporation

By showing admins a clear description of which users are accessing which system and when users are locked out, event logs can diagnose authentication issues as they arise by showing IT teams the entirety of activities associated with a user or system. Through tools like System Insights, IT teams can configure, secure, and manage the fleets of systems, both on-prem and remote.

User Activity

Lastly, event logging helps IT teams understand their users, their activity, and their resources. This is incredibly useful for compliance, as IT departments can generate audit trails on user and admin activity that show detailed meta information on what occurred during the event, where the event happened, and what browser the user was using.

They can generate detailed accounts of the users who accessed or modified resources at which specific times and from what specific location, giving insight into those resources. 

Data is the Window to Understanding

Event logs function as a window into use of services. As such, IT admis can interpret data that is essential to understanding what’s happening in their IT environment.

Interested in how event logging can help you understand what’s happening in your directory? Feel free to check out our documentation on tools like Directory Insights and Event Logging API. Also, you can also reach out with any questions you may have.

Kayla Coco-Stotts

Kayla is a content writer at JumpCloud with a B.A. in Print Journalism from the University of Kentucky. She hails from St. Louis, Missouri, and loves to eat good food and hike Boulder's beautiful trails when she is not writing.

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