FAQ
Getting Started
- How does Directory-as-a-Service® work?
- Can I schedule a demo of JumpCloud’s cloud identity management platform?
- How does a free Directory-as-a-Service account work?
- Where can I find some resources about JumpCloud?
- How does a cloud directory like Directory-as-a-Service work without a domain controller?
- Does JumpCloud still work without an Internet connection?
Functionality
- How does user management work with Directory-as-a-Service®?
- What operating systems does JumpCloud support?
- What applications does JumpCloud support?
- What is the difference between conventional SSO and JumpCloud?
- How does LDAP-as-a-Service work?
- Can JumpCloud manage groups?
- What is the difference between JumpCloud and Active Directory®?
- Why use JumpCloud over AD?
- What is the difference between JumpCloud and OpenLDAP™?
- How can I manage SSH keys with JumpCloud?
- If I still use Active Directory, how can JumpCloud help?
- What integration features does JumpCloud have?
- Does JumpCloud work with on-premise resources?
Pricing
- How much does JumpCloud cost?
- Are there any additional or hidden fees with JumpCloud?
- How do I build a business case for using JumpCloud?
- Does JumpCloud have special pricing for schools?
- Does JumpCloud have special non-profit pricing for 501(c) nonprofits?
- How does JumpCloud bill?
- How do I pay for Directory-as-a-Service with a credit card?
- How does invoicing work with JumpCloud?
- What payment methods does JumpCloud accept?
- Who can I contact at JumpCloud with billing questions?
- JumpCloud bills based on number of users. How is that calculated?
- Is there a limit to the number of systems a user can have on DaaS?
General
- Does JumpCloud create a domain as Active Directory® has in the past?
- How long does Directory-as-a-Service® take to set up?
- Will you help me set Directory-as-a-Service up?
- How is JumpCloud’s Directory-as-a-Service different from Single Sign-On solutions?
- How is JumpCloud different than Active Directory & Azure Active Directory?
- As an employee using the JumpCloud service, where do I change my password for my account?
- What do I do if I have forgotten my JumpCloud username or password? Where can I find it?
- Who do I contact if I can’t successfully change my JumpCloud password or if I am locked out?
- Does JumpCloud store its data within an EU country?
Security
- What measures does JumpCloud take to ensure security?
- What degree of uptime can I expect with a cloud directory like DaaS?
- Does JumpCloud undergo a third-party security audit?
- How does multi-factor authentication (MFA / 2FA) work with Directory-as-a-Service?
- How does JumpCloud help me manage user passwords?