The modern IT landscape looks starkly different compared to what it was even a decade ago. The enterprise is teeming with new resources like Mac and Linux systems, web-based applications, remote servers, wireless networks, and a mix of physical and virtual file storage. Unfortunately, identity management providers have been slow integrating with these new IT resources. This has resulted in users having too many identities, and IT admins not having the ability to properly manage them. So, many in the IT space have been wondering if there is a solution that simply provides users with One Identity to Rule them All®.
The answer is yes, and it’s called JumpCloud Directory-as-a-Service®. In order to truly understand the benefits of One Identity to Rule them All, we need to take a second to look at how the identity and access management (IAM) market has progressed over time.
Microsoft Ruled the IAM Space
Managing user identities used to be much easier at the turn of the century. Microsoft® Active Directory® (AD) was the identity provider of choice at the time, and AD could connect users to whatever IT resources they needed as long as they were Windows®-based (which they usually were). You could think of the setup back then as a True SSO approach. A user would login to their machine and effectively be able to access servers, applications, and files across the network. One Microsoft identity would let a user connect to what they needed. From an IT perspective, this level of control and security was helpful because it didn’t require a complex approach to identity management. Of course, we know that this approach didn’t last for long.
Web applications, cloud servers, Mac and Linux systems, and more have shifted and changed how IT admins need to deal with identity and access management. For a long time, end users have been stuck connecting to resources using multiple sets of credentials. The problem with this is that too many credentials can decrease security, increase friction for users, and create significant work for IT. Let’s take a look at some of these challenges.
Challenges with Multiple Identities
A user with multiple sets of credentials is terrifying for IT because users have gained a reputation for prioritizing convenience over security. They are likely to use simple passwords over complex ones. They will write passwords down on a sticky note that’s posted on their monitor. Sometimes, they even reuse the same password. All of these behaviors impact security. In fact, Ponemon Institute recently reported that 24% of data breaches were caused by employee negligence. While insecure passwords are probably responsible for only a portion of that negligence, it is understandable why IT admins have concerns about users having multiple credentials.
Additionally, too many credentials hurts a user’s productivity. Yes, there is password management software that can help. But, what about those times a user accidentally forgets to save a new password or momentarily forgets their password for the password management software? When that happens, users have to use valuable time to go through the password reset process. More than likely, they will ask IT to help them too. Which brings us to the third challenge of users having multiple credentials.
When a user has multiple credentials, this increases the workload for IT admins. Tasks like onboarding/offboarding or helping a user with a forgotten password become a long, arduous ordeal. It has even been reported that 20% – 50% of calls to IT help desks are related to password resets. Even worse, the average password reset costs an organization $70 in labor costs.
When users have to resort to using multiple credentials to access their IT resources, it clearly has a negative impact on the company, IT departments, and the users themselves. The good news is that the next generation cloud identity management platform JumpCloud Directory-as-a-Service is making One Identity to Rule Them All a reality.
JumpCloud Provides One Identity to Rule Them All
JumpCloud Directory-as-a-Service is creating one identity for end users that cuts across systems, applications, files, and networks – regardless of the platform, protocol, provider, and location. Using our cloud based identity provider, IT admins can connect users to systems (Mac, Linux, & Windows) and servers using our system agent; LDAP and SAML based applications; virtual and Samba-based file servers; and wired and WiFi networks using RADIUS. End users simply use one set of credentials to authenticate to any of the resources they are authorized to use. Users only have to use and remember one password, and IT admins can onboard/offboard users with a couple clicks.
Learn More about One Identity to Rule Them All
Learn more about One Identity to Rule Them All by reading how Grab centralized 3000+ user identities and their access to systems, G Suite®, LDAP and SAML based applications, and networks. You are also more than welcome to reach out to us if you have any questions about JumpCloud Directory-as-a-Service. If you are ready to start testing what it’s like to provide users with One Identity to Rule Them All, consider signing up for a free account. You will have full access to all of our features, and your first ten users are free forever.