People are the lifeblood of any organization, but so rarely do they receive the spotlight like the innovative applications and services, company missions, and devoted customer communities they work so hard to create. We want to change that.
At JumpCloud every individual makes a difference, and their work matters no matter what function they hold. This ongoing series aims to showcase the personalities and contributions of every JumpCloudian and share the spotlight with the people who work hard every day to help Make Work HappenTM.
Subha Sriram (She/Her)
Principal Product Manager, Voice of Customer
Chicago, IL
We recently caught up with Subha Sriram about what it’s like to work as Principal Product Manager, Voice of Customer.
When did you start working at JumpCloud?
January 2021.
How did you first learn about JumpCloud?
LinkedIn job board.
Can you run us through a day in the life of your role at JumpCloud?
On a daily basis, I might be involved in conversations about MSP strategy, pathfinding, and talking to potential integration partners for MSP products; drawing out cross-functional requirement workflows to improve our business efficiencies related to MSPs; categorizing the ideas submitted by our customers and identifying trends; following up on customer defects; or working with the CSEs on their top 10 priority lists. You might also find me documenting processes or talking to customers to understand how they use our platform. I also spend time thinking about how we can provide guidance, support, and resources to other women at JumpCloud and work to bring more women into our industry.
How have you grown as an individual since starting at the company?
When I joined JumpCloud, I had never worked at a fully remote job and the thought was nerve wracking, to say the least. Since then I have learned that when you have people who are welcoming and willing to help and share their learnings with you, you never feel like you are remote. I have also learned several new acronyms; some of which are industry standard, and others that are unique to JumpCloud.
Pick a JumpCloud value (Build Connections, Think Big, 1% Better Every Day) and share an example of how you lived that value recently. Build Connections is a value that I hold close. As part of my onboarding, I had the privilege of meeting one on one with over 30 team members at JumpCloud. I appreciated their time and the insights they shared about JumpCloud and life at large. I enjoy making new connections — be it JumpCloudians, prospects, or existing customers. That is a big source of me bettering myself 1% everyday.
What is something that you have accomplished at JumpCloud that you are proud of? Running a MoSCoW exercise (prioritization technique) with the executive team and coming out with a clear priority list in under 30 minutes.
What keeps you energized about working at JumpCloud? The people! Empathetic leaders and each and every JumpCloudian who I have had the privilege to work with.
What do you like to do on your days off? Spend time with my family — traveling (pre-pandemic), cooking, and trying new cocktails.
What advice do you have for prospective JumpCloud candidates?
JumpCloud allows you to explore, contribute, and flex different muscles, so be prepared for a fun and thrilling ride.
What book or movie have you recently read/seen and why would you recommend it? The series “Never Have I Ever” on Netflix. It is fun and relatable to me with first-generation kids.
What’s something you plan to do in the next year that you’ve never done?
Send my kids off to college.
What is your 15 minutes of fame?
Being a finalist on the ITA (Illinois Tech Association) Prominent Women in Tech with accomplished women or applying for a Guinness record (fingers crossed).
Want to Make Work HappenTM at JumpCloud like Subha? Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. Take a look at our current job openings here.
