{"id":95930,"date":"2024-10-10T12:32:30","date_gmt":"2024-10-10T16:32:30","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=95930"},"modified":"2025-02-10T13:05:29","modified_gmt":"2025-02-10T18:05:29","slug":"use-jumpcloud-go","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/use-jumpcloud-go","title":{"rendered":"Use JumpCloud Go\u2122"},"content":{"rendered":"\n
JumpCloud Go\u2122 provides the most secure and convenient way for you to access JumpCloud-protected resources the moment you unlock your managed device. Other than initial registration, you won\u2019t need to enter your email, password, and MFA every time you access your resources. Instead, verify your identity at device login, unlock, or in the browser using your device password or biometric device authenticator (Apple Touch ID and Windows Hello). <\/p>\n\n\n\n
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This article covers JumpCloud Go for desktops. To use JumpCloud Go on Apple and Android mobile devices, see following to learn more:<\/p>\n\n\n\n
Prerequisites<\/strong>:<\/p>\n\n\n\n Considerations<\/strong>:<\/p>\n\n\n\n You’ll have to register JumpCloud Go the first time you use it, and anytime you change your password. The registration flow is a traditional user portal login using your company email address and password.<\/p>\n\n\n\n Jump to Additional Resources<\/a> for a tutorial video on using JumpCloud Go.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n After you\u2019ve registered JumpCloud Go, you\u2019ll have seamless and secure access to all of your JumpCloud-managed resources for 12 hours. <\/p>\n\n\n\n Logging in to your device or unlocking it will automatically refresh your JumpCloud Go session. The next time you go to the User Portal, you\u2019ll have seamless access and won\u2019t need to enter your device password or biometrics again.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n If you’re using a macOS or Windows device and you’ve configured biometrics, complete user verification with these authenticators:<\/p>\n\n\n\n If you’re using a Linux device or haven’t configured biometrics on your macOS or Windows device, enter your device password to verify your identity with JumpCloud Go.<\/p>\n\n\n\n To test or troubleshoot verification with your device authenticator, see Troubleshoot: JumpCloud Go<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n When accessing a JumpCloud-managed resource where user verification is required, the login screen displays your company email and device avatar.<\/p>\n\n\n\n You\u2019ll verify your identity using your device authenticator (macOS and Windows) or your local device password (Linux).<\/p>\n\n\n\n If you haven’t configured Touch ID on your device, you\u2019ll need to enter your device password to verify your identity with JumpCloud Go. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n If you have not configured Windows Hello on your device, you\u2019ll need to enter your device password to verify your identity with JumpCloud Go.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n Logging out of the User Portal preserves your JumpCloud Go session so you don’t have to register the next time you access a resource. If you need to end your JumpCloud Go session to re-register your device or to troubleshoot an issue, you can do so from the User Portal Security tab. <\/p>\n\n\n\n To log out of JumpCloud Go and end your session on your device<\/strong>: <\/p>\n\n\n\n If you don\u2019t see the JumpCloud Go extension in the browser on your device, install it manually using the steps in the following section. <\/p>\n\n\n\n To add the JumpCloud Go browser extension to Google Chrome<\/strong>:<\/p>\n\n\n\n With the JumpCloud Go browser extension installed in Google Chrome, you can access the User Portal at any time by clicking on the Go extension button.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n To pin the JumpCloud Go extension to the toolbar:<\/p>\n\n\n\n To add the JumpCloud Go extension to Microsoft Edge<\/strong>:<\/p>\n\n\n\n You can also add the JumpCloud Go browser extension to other Chromium-based browsers (Brave) by installing it directly from the Chrome web store<\/a>.<\/p>\n\n\n\n The process to install the extension may differ slightly depending on the browser you’re using. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n To add the JumpCloud Go extension to Firefox<\/strong>:<\/p>\n\n\n\n To manually remove the JumpCloud Go extension from the browser on your device:<\/p>\n\n\n\n See Troubleshoot: JumpCloud Go<\/a>.<\/p>\n\n\n\n JumpCloud Go\u2122 provides the most secure and convenient way for you to access JumpCloud-protected resources the moment you unlock your […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,2955,3119],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"\n\n
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Registering JumpCloud Go<\/h2>\n\n\n\n
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Using JumpCloud Go After Registration<\/h2>\n\n\n\n
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JumpCloud Go User Verification Workflows <\/h2>\n\n\n\n
Verifying Your Identity on macOS Using Touch ID<\/h3>\n\n\n\n
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Verifying Your Identity on Windows Using Hello<\/h3>\n\n\n\n
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Verifying Your Identity on Linux <\/h3>\n\n\n\n
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Logging Out of JumpCloud Go<\/h2>\n\n\n\n
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Installing the Browser Extension Manually<\/h2>\n\n\n\n
Google Chrome<\/h3>\n\n\n\n
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Microsoft Edge<\/h3>\n\n\n\n
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Chromium-based Browsers<\/h3>\n\n\n\n
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Firefox<\/h3>\n\n\n\n
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Uninstalling the Browser Extension<\/h2>\n\n\n\n
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Troubleshooting<\/h2>\n\n\n\n
Additional Resources<\/h4>\n\n\n\n
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