![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\"){kind=icon}
<\/p><\/div>
This article covers JumpCloud Go for desktops. To use JumpCloud Go on Apple and Android mobile devices, see following to learn more:<\/p>\n\n\n\n
- \n
- Get Started: Mobile Device Trust<\/a><\/li>\n\n\n\n
- Users: Configure Mobile Device Trust on Apple and Android Devices<\/a><\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n
Prerequisites<\/strong>:<\/p>\n\n\n\n
- \n
- JumpCloud Go needs to be enabled by your admin in the Admin Portal. See Get Started: JumpCloud Go<\/a>.<\/li>\n\n\n\n
- A supported web browser with the appropriate JumpCloud Go extension installed:\n
- \n
- Chromium-based browsers (Google Chrome, Microsoft Edge, Brave, Arc, and Island) and the JumpCloud Go Chrome extension.<\/li>\n\n\n\n
- Firefox and the JumpCloud Go Firefox extension.<\/li>\n\n\n\n
- If you don\u2019t see the extension installed, jump to Installing the Browser Extension Manually<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- You need to be working from a JumpCloud-managed device and logged into your organizational device account.<\/li>\n\n\n\n
- JumpCloud Go supports the following device types that meet these hardware requirements:\n
- \n
- macOS devices with a Secure Enclave<\/a>.<\/li>\n\n\n\n
- Windows devices with a Trusted Platform Module (TPM) 2.0<\/a>.<\/li>\n\n\n\n
- Linux devices with a Trusted Platform Module (TPM) 2.0.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Biometrics are only supported on macOS and Windows devices. You\u2019ll need to configure biometrics on your device authenticator to use them with JumpCloud Go:\n
- \n
- For macOS devices, see Apple\u2019s Use Touch ID on Mac<\/a>.<\/li>\n\n\n\n
- For Windows devices, see Microsoft\u2019s Learn about Windows Hello and set it up<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
Considerations<\/strong>:<\/p>\n\n\n\n
- \n
- On macOS devices, JumpCloud Go requires use of the onboard Touch ID sensor, so it does not support laptops docked with the lid closed (clamshell mode). <\/li>\n\n\n\n
- For Linux devices:\n
- \n
- Biometrics aren’t supported. You’ll need to enter your local device password to verify your identity.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
Registering JumpCloud Go<\/h2>\n\n\n\n
You’ll have to register JumpCloud Go the first time you use it, and anytime you change your password. The registration flow is a traditional user portal login using your company email address and password.<\/p>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\")
<\/p><\/div>Tip:<\/strong> \nJump to Additional Resources<\/a> for a tutorial video on using JumpCloud Go.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/09\/jc_go_initial_button.jpg\")
<\/p>\n\n\n\n- \n
- In your browser, go to the JumpCloud User Portal<\/a>.\n
- \n
- If you\u2019re viewing the Administrator Portal Login, click User Portal Login<\/strong> in the top left of the page.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Click Register Device<\/strong>.<\/li>\n\n\n\n
- Enter your company email address and click Continue<\/strong>.<\/li>\n\n\n\n
- On the next screen, enter your password and click Log in<\/strong>.\n
- \n
- If your organization enforces MFA, approve the authentication request with your configured authentication method. See MFA for Users<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- The Passwordless Login screen appears and your device is registered, redirecting you to the User Portal. <\/li>\n<\/ol>\n\n\n\n
Using JumpCloud Go After Registration<\/h2>\n\n\n\n
After you\u2019ve registered JumpCloud Go, you\u2019ll have seamless and secure access to all of your JumpCloud-managed resources for 12 hours. <\/p>\n\n\n\n
<\/p><\/div>Note:<\/strong> \nLogging in to your device or unlocking it will automatically refresh your JumpCloud Go session. The next time you go to the User Portal, you\u2019ll have seamless access and won\u2019t need to enter your device password or biometrics again.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
If you’re using a macOS or Windows device and you’ve configured biometrics, complete user verification with these authenticators:<\/p>\n\n\n\n
- \n
- For macOS devices, see Apple\u2019s Use Touch ID on Mac<\/a>.<\/li>\n\n\n\n
- For Windows devices, see Microsoft\u2019s Learn about Windows Hello and set it up<\/a>.<\/li>\n<\/ul>\n\n\n\n
If you’re using a Linux device or haven’t configured biometrics on your macOS or Windows device, enter your device password to verify your identity with JumpCloud Go.<\/p>\n\n\n\n
<\/p><\/div>Tip:<\/strong> \nTo test or troubleshoot verification with your device authenticator, see Troubleshoot: JumpCloud Go<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
JumpCloud Go User Verification Workflows <\/h2>\n\n\n\n
When accessing a JumpCloud-managed resource where user verification is required, the login screen displays your company email and device avatar.<\/p>\n\n\n\n
You\u2019ll verify your identity using your device authenticator (macOS and Windows) or your local device password (Linux).<\/p>\n\n\n\n
Verifying Your Identity on macOS Using Touch ID<\/h3>\n\n\n\n
- \n
- Go to the JumpCloud User Portal<\/a>.<\/li>\n\n\n\n
- On the Welcome Back!<\/strong> screen, click Log in with JumpCloud Go<\/strong>.
![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/09\/jc_go_log_in_button_reauth.jpg\")
<\/li>\n\n\n\n- On the Approve on Device <\/strong>screen, you\u2019ll see a request from JumpCloud Go to use Apple Touch ID to verify your identity.<\/li>\n\n\n\n
- Enter your fingerprint with Touch ID to complete the authentication.<\/li>\n<\/ol>\n\n\n\n
<\/p><\/div>Note:<\/strong> \nIf you haven’t configured Touch ID on your device, you\u2019ll need to enter your device password to verify your identity with JumpCloud Go. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- You’re directed to the JumpCloud User Portal to access your resources. <\/li>\n<\/ol>\n\n\n\n
Verifying Your Identity on Windows Using Hello<\/h3>\n\n\n\n
- \n
- Go to the JumpCloud User Portal<\/a>.<\/li>\n\n\n\n
- On the Welcome Back!<\/strong> screen, click Log in with JumpCloud Go<\/strong>.
![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/09\/jc_go_log_in_button_reauth.jpg\")
<\/li>\n\n\n\n- On the Passwordless Login<\/strong> screen, you\u2019ll see a request from JumpCloud Go to use Windows Hello to verify your identity.
![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/09\/jc_go_windows_hello_prompt_new2.jpg\")
<\/li>\n\n\n\n- Enter your fingerprint (or other configured biometric) to complete the verification.<\/li>\n<\/ol>\n\n\n\n
<\/p><\/div>Note:<\/strong> \nIf you have not configured Windows Hello on your device, you\u2019ll need to enter your device password to verify your identity with JumpCloud Go.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- You\u2019ll see Hello<\/strong> upon successful authentication.<\/li>\n\n\n\n
- You’re directed to the JumpCloud User Portal to access your resources.<\/li>\n<\/ol>\n\n\n\n
Verifying Your Identity on Linux <\/h3>\n\n\n\n
- \n
- Go to the JumpCloud User Portal<\/a>.<\/li>\n\n\n\n
- On the Welcome Back!<\/strong> screen, click Log in with JumpCloud Go<\/strong>.<\/li>\n\n\n\n
- Enter your local device password to verify your identity.<\/li>\n\n\n\n
- You’re directed to the JumpCloud User Portal to access your resources.<\/li>\n<\/ol>\n\n\n\n
Logging Out of JumpCloud Go<\/h2>\n\n\n\n
Logging out of the User Portal preserves your JumpCloud Go session so you don’t have to register the next time you access a resource. If you need to end your JumpCloud Go session to re-register your device or to troubleshoot an issue, you can do so from the User Portal Security tab. <\/p>\n\n\n\n
To log out of JumpCloud Go and end your session on your device<\/strong>: <\/p>\n\n\n\n
- \n
- In the JumpCloud User Portal<\/a>, go to the Security<\/strong> security tab.<\/li>\n\n\n\n
- Under Multi-factor Authentication, scroll down to JumpCloud Go is active on this device<\/strong>.<\/li>\n\n\n\n
- Click Log Out of JumpCloud Go<\/strong> to end your session.
![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/09\/user_portal_security_mfa_log_out_jumpcloud_go2-1.png\")
<\/li>\n<\/ol>\n\n\n\nInstalling the Browser Extension Manually<\/h2>\n\n\n\n
If you don\u2019t see the JumpCloud Go extension in the browser on your device, install it manually using the steps in the following section. <\/p>\n\n\n\n
Google Chrome<\/h3>\n\n\n\n
![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/09\/jc_go_chrome_extensions.jpg\")
<\/p>\n\n\n\nTo add the JumpCloud Go browser extension to Google Chrome<\/strong>:<\/p>\n\n\n\n
- \n
- Go to the JumpCloud Go browser extension<\/a> in the Chrome Web Store.<\/li>\n\n\n\n
- Click Add to Chrome<\/strong>.<\/li>\n\n\n\n
- When prompted to Add \u201cJumpCloud Go?\u201d<\/strong>, click Add extension<\/strong>.<\/li>\n\n\n\n
- The extension is added to Google Chrome.<\/li>\n<\/ol>\n\n\n\n
<\/p><\/div>Tip:<\/strong> \nWith the JumpCloud Go browser extension installed in Google Chrome, you can access the User Portal at any time by clicking on the Go extension button.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
To pin the JumpCloud Go extension to the toolbar:<\/p>\n\n\n\n
- \n
- In Google Chrome, click the Extensions<\/strong> (puzzle piece) button.<\/li>\n\n\n\n
- In the drop-down list of extensions, click the pin<\/strong> next to the JumpCloud Go extension.<\/li>\n\n\n\n
- Click the JumpCloud Go icon to access the User Portal at any time.
![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/09\/chrome_extensions_pin.jpg\")
<\/li>\n<\/ol>\n\n\n\nMicrosoft Edge<\/h3>\n\n\n\n
To add the JumpCloud Go extension to Microsoft Edge<\/strong>:<\/p>\n\n\n\n
- \n
- In Edge, go to the JumpCloud Go browser extension<\/a> in the Chrome Web Store.<\/li>\n\n\n\n
- In the top banner under JumpCloud Go\u2122 works on Microsoft Edge<\/strong>, click Get Extension<\/strong>.
![\"Add](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/02\/ms_edge_get_jcgo_extension.jpg\")
<\/li>\n\n\n\n- Click Allow<\/strong> under Allow extensions from other stores<\/strong>.<\/li>\n\n\n\n
- When prompted to Add \u201cJumpCloud Go\u2122” to Microsoft Edge?<\/strong>, click Add extension<\/strong>.<\/li>\n\n\n\n
- The extension is added to Edge and you can now use JumpCloud Go.<\/li>\n<\/ol>\n\n\n\n
Chromium-based Browsers<\/h3>\n\n\n\n
You can also add the JumpCloud Go browser extension to other Chromium-based browsers (Brave) by installing it directly from the Chrome web store<\/a>.<\/p>\n\n\n\n
<\/p><\/div>Tip:<\/strong> \nThe process to install the extension may differ slightly depending on the browser you’re using. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
Firefox<\/h3>\n\n\n\n
To add the JumpCloud Go extension to Firefox<\/strong>:<\/p>\n\n\n\n
- \n
- In Firefox, go to the JumpCloud Go browser extension<\/a>. <\/li>\n\n\n\n
- Click Add to Firefox<\/strong>. <\/li>\n\n\n\n
- In the top-right Add JumpCloud Go popup, click Add<\/strong> and then click Okay<\/strong>.<\/li>\n\n\n\n
- The extension is added to Firefox and you can now use JumpCloud Go.<\/li>\n<\/ol>\n\n\n\n
Uninstalling the Browser Extension<\/h2>\n\n\n\n
To manually remove the JumpCloud Go extension from the browser on your device:<\/p>\n\n\n\n
- \n
- In the browser, go to Settings<\/strong> by clicking the 3 dots at the top-right corner.<\/li>\n\n\n\n
- Click Extensions<\/strong> > Manage Extensions<\/strong>.<\/li>\n\n\n\n
- Locate the JumpCloud Go Browser Extension<\/strong> and click Remove<\/strong>.<\/li>\n<\/ol>\n\n\n\n
Troubleshooting<\/h2>\n\n\n\n
See Troubleshoot: JumpCloud Go<\/a>.<\/p>\n\n\n\n
Additional Resources<\/h4>\n\n\n\n
- \n
- Enroll: JumpCloud Go<\/a><\/li>\n\n\n\n
- Show Me: Using JumpCloud Go<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
JumpCloud Go\u2122 provides the most secure and convenient way for you to access JumpCloud-protected resources the moment you unlock your […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,2955,3119],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"\n
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Show Me: Using JumpCloud Go<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
- Click Extensions<\/strong> > Manage Extensions<\/strong>.<\/li>\n\n\n\n
- Click Add to Firefox<\/strong>. <\/li>\n\n\n\n
- In the top banner under JumpCloud Go\u2122 works on Microsoft Edge<\/strong>, click Get Extension<\/strong>.
- In the drop-down list of extensions, click the pin<\/strong> next to the JumpCloud Go extension.<\/li>\n\n\n\n
- Click Add to Chrome<\/strong>.<\/li>\n\n\n\n
- Under Multi-factor Authentication, scroll down to JumpCloud Go is active on this device<\/strong>.<\/li>\n\n\n\n
- On the Welcome Back!<\/strong> screen, click Log in with JumpCloud Go<\/strong>.<\/li>\n\n\n\n
- You’re directed to the JumpCloud User Portal to access your resources.<\/li>\n<\/ol>\n\n\n\n
- On the Welcome Back!<\/strong> screen, click Log in with JumpCloud Go<\/strong>.
- Go to the JumpCloud User Portal<\/a>.<\/li>\n\n\n\n
- On the Welcome Back!<\/strong> screen, click Log in with JumpCloud Go<\/strong>.
- For Windows devices, see Microsoft\u2019s Learn about Windows Hello and set it up<\/a>.<\/li>\n<\/ul>\n\n\n\n
- The Passwordless Login screen appears and your device is registered, redirecting you to the User Portal. <\/li>\n<\/ol>\n\n\n\n
- Click Register Device<\/strong>.<\/li>\n\n\n\n
- If you\u2019re viewing the Administrator Portal Login, click User Portal Login<\/strong> in the top left of the page.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- In your browser, go to the JumpCloud User Portal<\/a>.\n
- Biometrics aren’t supported. You’ll need to enter your local device password to verify your identity.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
- For Windows devices, see Microsoft\u2019s Learn about Windows Hello and set it up<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
- Windows devices with a Trusted Platform Module (TPM) 2.0<\/a>.<\/li>\n\n\n\n
- A supported web browser with the appropriate JumpCloud Go extension installed:\n
- Users: Configure Mobile Device Trust on Apple and Android Devices<\/a><\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n