{"id":95472,"date":"2023-08-08T13:36:42","date_gmt":"2023-08-08T17:36:42","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=95472"},"modified":"2024-05-14T14:28:45","modified_gmt":"2024-05-14T18:28:45","slug":"get-started-background-tools-and-remote-file-manager","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/get-started-background-tools-and-remote-file-manager","title":{"rendered":"Get Started: Background Tools and Remote File Manager"},"content":{"rendered":"\n
IT Admins can remotely connect to and troubleshoot an end-user\u2019s device using Background Tools, a remote session type that enables remote file management and command-line interfacing on an end-user\u2019s device \u2013 all without notifying or interrupting the end-user. <\/p>\n\n\n\n
Background Tools enables Admins to use the following tools during a session with an end-user:<\/p>\n\n\n\n
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Any commands entered into the Background Tools command line interface are logged into the Admin Portal’s Directory Insights<\/strong>, including sensitive information. To improve some of these security vulnerabilities, Background Tools masks common sensitive commands so that they are not visible in the logs. <\/p>\n\n\n\n A list of the currently masked commands include: <\/p>\n\n\n\n <\/p><\/div> Avoid running any commands or scripts with keys or passwords (sensitive information) as arguments in them. If you need to run a command with sensitive information, make sure you write a script on your local device, transfer it to a remote device using Remote File Manager, then run the script on the remote device using the remote command line interface. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n The Remote File Manager (RFM) lets you transfer (upload and download) files between Admin and end-user devices during Background Tools sessions and standard Remote Assist session types (One-time Access Code, Consent Prompt, and Unattended Access). <\/p>\n\n\n\n Admins have access to the RFM at any time during a regular remote assist session type through the session toolbar, and during Background Tools sessions in the File Browser tab. <\/p>\n\n\n\n Supported file operations in RFM include:<\/p>\n\n\n\n <\/p><\/div>\n
-p<\/code><\/li>\n\n\n\n
-k<\/code><\/li>\n\n\n\n
-cp<\/code><\/li>\n\n\n\n
–key<\/code><\/li>\n\n\n\n
–api-key<\/code><\/li>\n\n\n\n
–password<\/code><\/li>\n\n\n\n
–certpassword<\/code><\/li>\n\n\n\n
–install-arguments-sensitive<\/code><\/li>\n\n\n\n
–package-parameters-sensitive<\/code><\/li>\n<\/ul>\n\n\n\n
Remote File Manager<\/strong><\/h2>\n\n\n\n
Features<\/h3>\n\n\n\n
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Limitations<\/h3>\n\n\n\n
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Known Issues<\/h3>\n\n\n\n
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Access Remote File Manager with Background Tools<\/h3>\n\n\n\n
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Access Remote File Manager with Remote Assist<\/h3>\n\n\n\n
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